Belgrade, Serbia

Identifying priorities, tracking ticketing and assign them to appropriate team
Monitoring the delivery of services to clients in defined SLA and quality parameters
End-to-end monitoring of the ticket life cycle from opening to final resolution
Closing all resolved tickets and sending confirmation to clients
Communicating with clients during ticket resolution (giving status, answering queries)
Active communication with the sales team and timely provision of all information necessary for business communication
Verifying time entries in the time-tracking tool
Tracking requirements, updating the status and managing the life cycle of the problem until the final solution

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