Lagos, Nigeria

About us

Prospa is building the operating system for 40m Nigerian entrepreneurs. With our mobile app business owners can open a business bank account in 5 minutes and get powerful tools to run a business (Invoicing, CRM, Inventory, e-commerce +More).

Prospa is backed by Y Combinator, Global Founders Capital, Liquid 2 Ventures. Immad Akhund CEO of Mercury, Karim Atiyeh CTO of Ramp, executives from Square, Facebook, and Nubank and many other well respected angels and funds.

We're looking for an operations associate to work with our growing team. You'll play a key role in the day-to-day running of Banking operations in Prospa HQ.

As an Operations Associate you will have hands-on experience in a variety of departments and the ability to hone your skills in business analysis, transactions management and support, banking systems and risk management. You'll work with the team to ensure members have a great and seamless banking experience.

This role is full time and will involve the following:

Cooperating with departments to improve banking operations
Assisting the Bank Operations team with ongoing and special projects
Handling and closing department related member support tickets
Monitoring daily operations and escalating/addressing potential issues when they arise
Daily Report Creation and Monitoring for Operations Processes
Addressing requests received from Banking partners
Escalating requests to Banking partners
Completing administrative tasks
Assisting with card ordering, reissues, and expedites
Recording daily metrics
Submiting weekly banking required reporting

This is an opportunity to join a dynamic organization and a fast-paced team committed to delivering excellent member experiences.

Experience & Personal Specification:

Minimum Bachelor's degree
2+ years of experience in banking operations/customer experience
Exceptional organizational and administrative skills
Proactive qualities with a willingness to learn
Used to working in a fast-paced environment
Hands-on, always ready to roll up your sleeves and go the extra mile for the team
Superb communication skills & the ability to interact at all levels within the organization
Ability to adapt to changing requirements seamlessly

Employment Type

Full-time

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