Alfa Energy Group is an international energy consultancy based in London, with offices in Frankfurt, and Sarajevo. For over 25 years we have been servicing our clients’ needs through energy and water management, sustainability, and compliance consulting, and an intuitive ecosystem of user-driven energy, water, and carbon management software platforms.
As we continue our growth, we are looking for a new member to join our community. The role of Operations Analyst requires professionalism and enthusiasm to ensure success. Candidates need to have excellent verbal and written communication skills and good computer literacy. The role requires someone who is hardworking and self-motivated with the confidence and ambition to deliver success to both themselves and the group.
Responsibilities
- Working closely with senior colleagues from the EU Operations team and external partners to achieve set goals
- Delivering required services to European clients
- Data collection and entering and processing data in internal data systems within a set time frame
- Review and test processes and templates to harmonise them so that they are in alignment with EU regions
- Participating in tendering processes for clients and their energy-related requirements.
- Handling after-sale activities internally and externally, activities such as providing support, query handling, tenders, and ongoing issues for clients
- Proactively tracking and monitoring all energy market regulations
- Conducting tasks and procedures that relate to service delivery using in-house systems and software
- Continuously working on your personal development, namely skills in negotiation, public speaking, client-facing presentation, coaching, mentoring, project coordinating, and internal system skills
- Additional responsibilities as required by the team leader
Experience and Skills
- Good verbal and written communication skills in French – Essential
- Good verbal and written communication skills in English and local languages – Essential
- Good knowledge of Microsoft Office (Word, Excel, MS Project) – Essential
- Keen eye for detail – Essential
- Problem-solver – Essential
- Organised – Essential
- Delivery-focused and results-oriented – Essential
- Acts with integrity – Essential
- Accountable – Essential
- Innovative – Essential
- Flexible and self-motivated – Essential
- Education background in economics/administration – Desirable
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