Operations Admin Officer

• Provide back office support and coordination for the department supervisors/managers.
• Manage order log from the storage and ensure proper procedures are followed.
• Follow up team attendance on daily basis.
• Keep Human resources section informed for any changes in section staff.
• Record team daily work performance.
• Prepare required studies & presentations requested by section supervisor/manager.
• Monitor any tickets or delayed tasks due to coordination issues and escalate to Manager.
• Handle general administrative activities to support the business.
• Maintain all proposal files, logs, photos and process reports.
• Handle typing the daily reports about the completed works.
• Calculate the bonus and the handle the absence reporting to HR (After check with the Manager)
• Assist section heads in distribution of jobs.
• Document customer and network incidents/conditions in appropriate tracking systems.
• Record the vacations of engineers in online sheets.
• Follow up and reply to all emails related to NMC reports.
• Collect all tasks in the online sheet daily work and produce a report to section manager.
• Handle Escalations Report for wireless and fiber problems that exceed specific time to solve and its causes.
• Review Online Sheet (Storage Output) following requested and returned document.

Requirements

• Bachelor degree in Business Administrations or related.
• An excellent MS office skills (Excel, PowerPoint).
• Good in English both (Speaking & writing).
• Intermediate knowledge in networking.
• CCNA certified is preferable.
• MTCNA certified is preferable.
• A very good communication skills.
• A very good time management skills.
• Creativity & process improvement.