Manager – Program Management Office (Taipei-based)

ABOUT PROGRAM MANAGEMENT OFFICE TEAM:    

Our skilled Program Management Office team develops and executes on exciting projects with our accommodation providers in a rewarding, fast-paced environment to ensure that partners have sustainable, long-term relationships with Agoda. 

Agoda’s Manager – Program Management Office (PMO), North Asia is an exciting role within Partner Service team. As Manager, your main objective will be to create program penetration strategy and by understanding the market and demand from hotel partners/end-customers for North Asia, Taiwan, Japan and South Korea. This requires not only penetrating globally developed programs by headquarter also making a region-friendly program from scratch. Another objective will be to work on program GTM (Go-To-Market), launch program onto Agoda’s platform and exceed the KPIs and growth expectation that meet company’s business goals with monitoring/assessing the targeted KPIs. This individual should cover all of these lifecycle management based on Business Intelligence such as multiple patterns of data analysis, hypothesis or critical thinking process. 

In doing so, this individual will bring superior strategic planning skills, solid analytical skills, bold project management skills to get all stakeholders in both headquarter and regional office involved and get the project done. 

The work is very dynamic, and projects are subject to frequent change, therefore suitable candidates are flexible, problem solvers, keen to improve the way we work and excited to learn new things. 

RESPONSIBILITIES: 

• Lead multiple team members in Taiwan to maximize the business performance, organization’s productivity and team member’s engagement. 
• Create program penetration strategy by deeply understanding the market demand from both hotel partners and end-customers with variety of strategic ways, finding out insights, problems and challenges, sorting out their root causes, figuring out possible solutions to address them with critical thinking skills. Sometimes to make a region-friendly program from scratch if necessary. 

• Establish an internal project to make program come true by getting wide range of stakeholders who mainly come from head office involved into it. 
• Execute the project management to meet the requirement of program, the quality criteria and the timeline until its successful launch. 
• Monitor program’s business performance by leveraging several business intelligence tools after Program launch. 
• Review the performance and the targeted KPIs if program works as intended to satisfy the demand, report to regional senior leadership team, sometimes senior executives in the headquarter. 
• Establish program lifecycle management above by introducing new business intelligence tools or ways via Agoda’s multiple database assets. 

QUALIFICATIONS: 

• Bachelor or an equivalent degree required. 
• Minimum 7 years of proven experience in strategic planning and project management.  

• Minimum 3 years of organization and people with 5+ members management experience. 
• Excellent critical thinking skills including observation, analysis, inference, communication and problem solving. 
• Excellent marketing analysis skills such as 3C, 4P, SWOT and STP analysis. 
• Good interpersonal skills, ability to create strong relationships with internal stakeholders in both headquarter and regional office (Taiwan, Japan and South Korea). 
• Strong communication skills with fluency in both Chinese and English. Korean is preferred. 

• Highly efficient, able to multi-task and work with constant deadlines. 
• Operations and business process experience and understanding. 
• Excellent analytical skills & advanced excel knowledge. 
• Proactive and positive attitude, always love to explore new things. 
• Adaptable to new technologies, quick learner and energized by change. 

#Taipei #PMO #Projectmanagement  #LI-RL1