Legal Assistant - New Business Enquiries

Thanks for checking out our job description for a Legal Assistant – (New Business Enquiries) here at Stowe Family Law. Do you currently work in a client facing role and fancy a new challenge? Do you get enjoyment from providing a great client experience? If so, read on.

What’s the purpose of this role?

The Legal Assistant role is integral to the delivery of Stowe's Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the clients’ needs in mind. It is the responsibility of the Client Service Team to manage the initial client journey.

Who ‘is’ Stowe Family Law?

We're the country's largest specialist family law firm with over 100 lawyers specialising in divorce, financial remedy, and children law across 63 offices. We’re the experts in what we do and the way we help our clients is exceptional.

Need more? Check this out; https://careers.stowefamilylaw.co.uk/about-stowe-family-law/

In the last few years, we’ve grown the business by over 150%, so now is a great time to join us, we’ve already laid the groundwork and now, we’re about to build something really special. We have big ambitions for Stowe Family Law: to serve more clients than ever before, to make Stowe the best place to work for our people, and to grow our business for the benefit of all of our stakeholders.

Check out what it's like to work at Stowe; https://careers.stowefamilylaw.co.uk/culture-and-community/

What will I likely be doing?

New Business Enquiries;

• Supporting the Client Service Team by dealing with New Business Enquiries, establishing the client’s needs using your knowledge of family law to assess how we can help
• Accurately taking down key information and entering it into a case management system
• Reassuring the client and dealing with their requests professionally and sensitively

Undertaking detailed options calls with new business enquiries that either yourself or the client service team has filtered as suitable, either via immediate transfer or as a booked call back;

• Converting these clients to either a fixed fee meeting or an immediately progressing client for other fee earners across the company
• Handle all complexity level enquiries, except for Level 1 (high complexity) which will continue to be routed via the Premium enquiry process. Where the options call needs to venture into offering more specific legal advice to support the conversion journey of the client the be sufficiently skilled, qualified, and knowledgeable to be able to offer this

Liaising with managing partners and fee earners across regions to establish best practice ways of working including:

• Lawyer availability for new progressing clients
• Preferred ways of working across different regions
• Knowledge of specific skill sets within regions and teams to ensure the client is placed with the most suitable fee earner for their case
• Building processes and procedures to ensure the smooth transition of a progressing client to their designated fee earner

What skills might I have to be suitable for this position?

• An understanding of the family law processes
• Alignment to Stowe values, in particular ‘We Want Growth’
• Exceptional client care with the ability to sensitively deal with emotional or upset clients
• Able to solve problems and takes initiative
• Be adaptable, Independent, and positive towards change

Benefits

• Basic salary - £25,000
• A wellbeing culture including Mental Wellbeing days, and access to counselling sessions
• Volunteering leave
• Diversity public holidays
• 26 days holiday
• Enhanced adoption, maternity, and paternity pay
• Paid leave for fertility treatment
• Emergency dependants leave
• Bereavement leave
• Medical Cashplan, 24/7 GP’s, dental, counselling, gym discounts
• Training grants
• Life Assurance
• Contributory pension

If you're interested to hear more, please send your cv through, we respond to every application so sit tight and we'll come back to you shortly.