Kaizen Gaming is hiring a

KYC Agent (Bulgarian Speaker)

Sofia, Bulgaria

We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Czech Republic, Portugal, Brazil, Chile, Peru, Ecuador and Canada. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

Let's start with the role

Know Your Customer Department belongs to the Services Division. This role is planned to service our customers in the verification process. Responsiveness, Customer Focus and Legal Compliance are what make us special.


  • Collect and analyze key information in accordance with the regulations of the competent auditing authorities;
  • Help customers with KYC procedure;
  • Approve withdraws as far as documents concern;
  • Improve past data entries;
  • Communicate with other departments, following pending issues related to customer's identification or withdraw;
  • Collaborate with team/shift leader & colleagues;
  • Ensure appropriate and confidential handling/sharing of sensitive information;
  • Ensure compliance with all AML laws and regulations;
  • Update customer database.


  • Observation and attention to detail;
  • Service Orientation — Actively looking for ways to help customers;
  • Basic skills in computer & MS office;
  • Must have excellent knowledge of English language (Verbal and Written);
  • Must have excellent knowledge of Bulgarian language (Verbal and Written);
  • Ability to work on shifts, nights and weekends;
  • Ability to work individually and as part of a team.

Kaizen Gaming Perks

💸Competitive salary package and bonus scheme;

📚 Unlimited access to Udemy & continuous training for all your learning and development needs;

👩‍⚕️Health and life insurance for you and your family;

💰Monthly allowance for lunch;

⭐Clear career paths & a developmental 360° feedback framework.


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