Knowledge & Training Specialist

Knowledge & Training Management Specialist

at Smartsheet

San Jose, Costa Rica- Remote Residing in Costa Rica

The K&TM Specialist is responsible for the overall coordination, execution, monitoring, and completion of the shared service center onboarding and training activities related to both migrations and day-to-day operations, ensuring consistency with the company strategy, commitments, and goals. The projects are specifically related to the migration and/or improvement of new processes in the Costa Rica Shared Service Center.

Encouraging a culture of knowledge-sharing and collaborative workflow among departments and project teams, the K&TM Specialist is a key player in the success of the multiple implementations taking place in the Costa Rica shared service center.

This position reports to Sr. Director Operations & Site Leader

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we provide a dynamic cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. 

You Will:

• Evaluate and improve existing onboarding programs
• Work with SME’s and leaders to identify knowledge gaps and create actions to remediate.
• Advice on onboarding and training approach for new functions coming into the Costa Rica site.
• Build and maintain a knowledge management strategy for all teams.
• Measure effectiveness of training and knowledge management process ongoing.
• Promote a process documentation culture.

 You Have:

• Bachelor’s degree or equivalent required (preferably in Business, Engineering, or related field).
• 2+ years of experience in transition / transformation projects, relative to operational teams.
• 3+ years’ experience in knowledge transfer and/or training management.
• Working knowledge in Project Management, Portfolio Management, Scrum and/or another Agile framework.
• Experience in operational teams, including strong knowledge of KPIs and performance management.
• Capable of working independently and as part of a team.
• Strong interpersonal and leadership skills.
• Strong command of English skills (C1+ level). 

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to encouraging an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status following applicable laws in the US, UK, Australia, and Costa Rica. If there are preparations, we can make to help ensure you have a comfortable and positive interview experience, please let us know.

 At Smartsheet, we build an inclusive environment that encourages and supports the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, to set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be creative—join us!