Reporting to the QA Manager, this position supports the development and maintenance of its quality assurance systems and standard operating procedures for Fer-Pal’s watermain rehabilitation projects in both Canada and the USA.
Responsibilities:
- Install, and evaluate process control and improvement systems, tools, and statistical techniques.
- Initiate / coordinate tools and processes to manage quality information and the generation of summarized and conclusive reports and action plans.
- Execute improvement projects to achieve breakthrough results in various areas of the business, including product design, manufacturing, operations, applications, transactional, and business process management
- Coordinate the deployment and integration of targeted changes across identified work populations.
- Perform internal and external (supplier) product, process, and quality system audits. Report findings and corrective action requirements and conduct follow-up to ensure appropriate responses and follow-through.
- Study, investigate, and recommend new technologies, methods, tools, and procedures in the areas of process improvement, defect and waste elimination, change management, and operational excellence
- Provide advance quality planning support in the development and launch of new products, processes, and services and the evaluation and selection of new technologies, suppliers, and product-related services.
Other Duties:
- Gathering and analyzing CIPP Install CCTV from USA & Canada
- Editing/Submitting videos to appropriate Project Manager for project completion
- Collect and maintain submissions required for contract closeouts.
- Routine quality audits on all crews and external materials received from suppliers.
- Coordination of collection and testing of lined water main samples. Maintaining database of what has been collected.
- Investigation of deficiency in any quality related process and documentation of defects/improvement areas/best practices
- Maintain and revise SOP as needed.
- Gathering and providing KPI summary weekly
- Extraction of lining information from data loggers (flow meter, regulators etc.)
- Providing training or mentoring to field employees
- Maintaining incident report log and reviewing it weekly
- Provide field work assistance as required (to provide a better targeted change)
- May be required to perform field work as needed to better understand crew dynamics.
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May be required to travel
