Jr. Customer Success Manager

''Customer success shouldn't just be a department, it should be the entire company''
Over the past year, we at Effectory have worked hard on our transition towards SaaS. We already have a strong foothold at the Dutch market but we can't be stopped there! You are the success factor for our product because you will be the first point of contact. It excites you to build and maintain trusted relationships with your clients and you are able to manage client expectations. It is your task to guide clients in achieving their goals and you are also responsible for the commercial opportunities.

 In your role as Customer Success Manager you will be joining the Essential Pro team within Effectory. You will be part of a fast phased innovating team to continuously improve the customer journey and our product. We are constantly innovating so your voice must be heard to! Are you ready for a fresh start?

• You will plan, coordinate and manage the onboarding and engagement of multiple clients at the same time. Besides that you act as their main point of contact. 
• You will set clear goals together with the client and conduct quarterly meetings to zoom-out, evaluate and sharpen the objectives. 
• You make sure our clients get the most out of our product and complementary services. With this we aim to helping grow our client base and maximizing value from our clients. 
• You continuously share knowledge with the sales and products teams to explain the demands of the markets while forecasting trends.