ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄
As a IT Administrator, you'll manage, maintain, migrate, and enforce ClickUp's IT Applications and SOPs around the organization. Your day will consist of providing next level technical support as an SME to our teams around the world by engaging and administering apps including but not limited too, Google Workspace, Office365, and Slack. This is to include assisting other departments during quarterly audits and implementing best practice security measures to ensure our security posture remains locked down. You must be open to learning new technologies by applying yourself and experience to all issues as they arise.
The Role:
- Configure and operate our cloud software and IT infrastructure, auditing and administering access as required for our users and compliance needs.
- Audits of identity and access management configuration, suggestions for changes to improve security, cost, and usability.
- Developing and implementing plans and workflows within the ClickUp business and interconnectivity with our (largely cloud based) third party tools.
- Vendor and tech stack governance and change management including accountability and management of internal stakeholders.
- Working directly with the Integrations team to communicate with relevant stakeholders on systems updates and changes.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Enforce security policies and provide technical guidance on applications.
- Excitement to grow 1% every day and eagerness to advance skillset to objectively assess and audit ClickUp’s IT and business processes.
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.
Qualifications:
- Technical understanding of IT processes - including applications, network systems, and operating systems, change control, asset management, data privacy, and IT risk assessment, cybersecurity best practices, Cloud security controls, etc.
- Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.
- Experience auditing implementations of IT systems.
- Knowledge of best practices around data security.
- Ability to train end-users on frequently asked technical issues and create trainings to assist with FAQs.
Desirable:
- Bachelor’s degree in Information Systems, Computer Science, Information Systems Auditing, or Accounting.
- Previous customer service experience.
- Experience with security programs like SOC2, ISO27001, or PCI.
- CompTIA A+ certification.
#LI-remote
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
