Who We Are
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading, helping traders optimize their strategy. It provides a safe, reliable, and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters.
We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop innovating and improving our customer experience.
What You'll be Doing
- Provide technical assistance and support for OKX Bahamas users;
- Answer user questions via phone, email and in person;
- Diagnose and resolve technical problems;
- Identify and escalate issues to appropriate staff;
- Train new users on OKX Bahamas systems and software;
- Maintain documentation of technical issues and solutions; and
- Perform other IT support duties as needed;
What We Look For in You
- Bachelor’s degree or relevant experience of at least 4 years
- 2+ years of experience in IT support or equivalent
- Excellent written and verbal communication skills
- Ability to work independently with little supervision
- Experience working in a fast-paced environment
- Must be able to juggle multiple tasks simultaneously
Nice to Haves
- Background in the Fintech industry is a plus.
- Fluency in other languages also a plus
- Experience working with teams across global offices and different time zones.
