IT Support Officer

Overview:

DFDL is a leading ASEAN with offices (or collaborating firms) in Cambodia, the Lao PDR, Myanmar, Thailand, Vietnam, Philippines, Indonesia, Bangladesh, and Singapore.

As a full-service firm, DFDL provides legal and tax services across a variety of industry sectors. To better serve our clients’ business needs, we have also organized our expertise into the following practice groups:

• Aviation
• Banking, Finance and Technology
• Corporate and Commercial
• Compliance and Investigations
• Dispute Resolution
• Mergers and Acquisitions
• Energy, Mining and Infrastructure
• Real Estate and Construction
• Employment and Labor
• Taxation

Position:

We are looking for a qualified candidate to join our Phnom Penh office as an IT Support Officer. The Support Officer is primarily responsible to provide day to day support to end users. He/ She will provide primary support specific to the firm’s infrastructure requirements and technical support to IT officers and staff across the firm.

Reports to:

Regional IT Manager;

Key internal relationships:

Regional IT Manager; Systems administrator and other IT officers;

Salary range:

Competitive, varying based on the qualifications and experience;

Position type:

Permanent, Full Time;

Applicants eligible:

Any qualified candidate.

Location:

Phnom Penh, Cambodia.

Requirements

Main duties of the role:

Reporting to and taking instructions from the Regional IT Manager, you are expected to undertake the following activities and tasks:

Zendesk: Customer Service Software

• Provide support to und users with this customer service software
• Create, track, and manage support tickets with the IT support team

Applications to provide end user support:

Anti-Virus Endpoint Security Console Management

• Set and manage MS Endpoint

Office 365 and other applications

• Office 365 suite including Word, Excel, PowerPoint

Windows Active Directory Domain structures

• Support users and devices in a Windows Active Directory Federation with Azure AD

Competencies, Knowledge & Experience Required:

Essential skills & experience:

Technical skills

• Technically sound in Windows10Pro, Office 2013/2016/365, Server 2016 / 2018, Office 365;
• Strong technical aptitude, especially relating to PC, WiFi, and Local Area Networks
• Proficient with enterprise troubleshooting/monitoring tools and network operation concepts and tools such as MS Endpoint Protection / Defender and MS Office 365
• Good documentation and communication skills

Personal qualities

• Ability to work in a dynamic and supportive team environment;
• Possess good verbal and written English communications skills;
• Execute with excellence;
• Proactive and self-motivated;
• Make a continuous effort to broaden personal knowledge and skills to become more effective in this role;
• Manage flexible work hours to extend during weekends and off hours.

Prior experience

• At least five years of relevant experience in a full-time IT role, IT consulting or in house support work.

Desirable skills & experience:

• Knowledge of Windows Active Directory
• Knowledge of Windows Exchange mail system
• Technical diploma or equivalent employment experience.

Applications should include a curriculum vitae or resume, educational transcripts and photo.

All applications and expressions of interest will be treated confidentially, being reviewed only by DFDL Senior Management and Human Resources team.

Please note that this position is open until filled. Applications will be reviewed and processed on a rolling basis and only shortlisted candidates will be contacted.