LAAgencia is hiring an

IT Operation Manager

Mexico City, Mexico
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

The Opportunity 
As an IT Operations Manager you will take on challenges in the IT space related to provisioning of user access, IT asset inventory management, provisioning, maintenance and support of endpoint devices, establishment of a 24/7 internal IT support function, and solve other varied challenges that can surface as Incode scales. 


  • Manage, grow, and motivate a team to maintain, enhance, and support Incode’s internal applications.  
  • Provide leadership and guidance to the IT Operations team, including “rolling-up your sleeves” and becoming involved in the operation.
  • Manage software licensing requirements and negotiation of license costs with our vendors.
  • Provisioning endpoint devices to new employees.
  • Wiping and re-allocating devices from departing employees.
  • Find resourceful and effective ways to deliver endpoint devices to our globally distributed staff.
  • Build a team to support these functions and provide 24/7 IT support for Incode employees.
  • Automate and accurately maintain an IT asset inventory.
  • Support in providing evidence of IT controls to external auditors.
  • Manage software license lifecycle.
  • Monitor and ensure Internet service is available across Incode’s offices.
  • Automate user provisioning and deprovisioning.
  • Automate application and security profile deployment.
  • Provide IT governance and oversight to ensure business alignment.
  • Implement ITIL service management principles and achieve significant service improvements.
  • Create and update the processes and procedures for ITSM.
  • Ensure adequate documentation is maintained (internally to IT Ops team, and for Knowledge Base)
  • Vendor management, management of service documentation/network and service topology.
  • Provision and maintain communications technology, such as zoom rooms and zoom licenses. 


  • Bachelor or degree in Computer Science, IT or relevant field.
  • Minimum of 10 years of experience in Infrastructure management and in IT industry.
  • Minimum of 5 years of experience as a IT Operations manager.
  • Experience using networks and cloud computing.
  • Executive communication at all levels.
  • Leadership and organizational skills.
  • Languages: Advanced English.
  • Microsoft Endpoint, Compliance, Security, O365 certifications are a plus
  • Mobile Device Management (Intune, JAM, Hexnode) is a plus 

Benefits & Perks

  • Meaningful Equity
  • Flexible Working Hours & Workplace
  • Open Vacation Policy
  • Wellness Program
  • International Travel Opportunities
  • Additional benefit package according to location (401k, medical insurance, etc.)

8 Aspects of our Culture:

  • Values are what we value
  • High performance
  • Freedom & responsibility
  • Context, not control
  • Highly aligned, loosely coupled
  • Continuous Feedback
  • Pay Top of Market
  • Promotions & Development
  • Learn more about Life at Incode!

Equal Opportunities:
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.

Applicant Data Privacy:
We will only use your personal information in connection with Incode’s application, recruitment, and hiring processes.
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