About CleverTap:
CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including Gojek, Electronic Arts, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco.
Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
About The Function:
CleverTap's human resources team works collaboratively with the Functional Leaders and People Managers to make CleverTap a great place to work through hiring best talent and design and implementation of people process and practices.
We are a team of Growth Pilots where everyone works together towards a common objective
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About the Role:
Reporting to the CHRO and Director - Communications, the Internal Communications specialist will be responsible for leading and owning CleverTap’s global internal communications and employer branding program. This position will focus on both short and long-range planning and strategy, effectively building a cohesive and structured internal communications and employer branding program aligned with CleverTap’s values and mission. This position will work closely with leaders across teams to build alignment on, and awareness of, internal employee programs and initiatives, while defining and mapping long-term global internal communications and employer branding strategy.
What will you do:
- Drive the development and execution of our Internal Communications and Employer branding strategy, which highlights our cultural values, and company strategy and goals
- Develop internal communications and employer branding processes to streamline and scale the business
- Manage, improve, and develop all internal communications and employer branding programs , such as our company All Hands, employee newsletter, Wiki, programs, and events
- Use and develop data to understand employee sentiment and effectiveness of internal communications and employer branding
- Work closely with Marketing and Talent Acquisition teams to help drive Employer Branding initiatives
- Evangelize CleverTap platform using visual storytelling throughout communications.
- Implement communication programs and strategies that drive strong communication and collaboration across the organization
- Evangelize our culture and workplace to employees and future hires
What are we looking for?
Must Have:
- Bachelor's Degree in marketing, communications, or related field, preferred
- Minimum of 7+ years of professional experience managing strategic internal communications and employee branding programs, preferably in a high growth tech organization
- Experience in developing long-term strategy and able to connect tactical steps to the success of the big picture program
- Experience synthesizing business priorities into communications success
- Experience building trust and confidence with stakeholders and senior leadership
- An excellent verbal and written communicator, able to write effective content utilizing an appropriate writing style based on the message and intended audience
- An advocate for communications who reflects diversity and inclusion
- A builder who can assess our current communications vehicles and map a strategy to support our rapid growth
- An individual who thrives working autonomously
- Ability to identify trends and turn insights into recommendations
Good to have:
- Desire to be part of a fast-moving, hyper-growth company
- Ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment
Reporting Relationship:
- Reporting to: CHRO and Director of communications
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success
- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
