Celonis is hiring an

Intern Academy Customer Service & Operations

Madrid, Spain
We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us.

The Team:

We are an international team of learning enthusiasts based in Germany, Spain, India, and the United States. And we share the goal of creating impactful learning experiences for our customers, partners, academic learners, and the general public. Our training covers everything they need to know to successfully use the Celonis Execution Management System.

Our extensive training courses are available for free and around the clock via our Celonis Academy (academy.celonis.com). And you don’t even need to take it from us: We’ve won two coveted Brandon Hall Bronze and Gold Awards for Excellence in Best Customer Training Program. We currently have more than 150,000 registered learners from over 200 countries who skill up with us.

The Role:

As a Celonis Academy Intern, you are responsible for supporting our learners throughout their entire learning journey to become true Celonis experts. You will provide technical and content-related support for our various online training formats and build relationships with learners. You will use our Learning Management System (LMS) and Celonis software to ensure the best learner experience. Sounds exciting, right?

The work you’ll do:

  • Support our worldwide learner base by answering their questions and requests via Salesforce Servicecloud
  • Manage learner accounts and content enrollments in our LMS
  • Get hands-on and skill up with Celonis software by completing our online training

The qualifications you need:

  • Student of Business Administration, Management, Business Analytics or of a comparable program
  • Strong support mindset and experience in service
  • Good understanding of complex business processes
  • Break down and convey complex topics in an intelligible way for different target audiences
  • Think analytically, work in a structured manner and quickly comprehend new topics and interrelationships
  • Passionate about topics around e-learning, process mining and big data
  • Strong communicational and writing skills in English

What Celonis can offer you:

  • The unique opportunity to work within a new category of technology, Execution Management
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
  • Great compensation and benefits packages (stock options, retirement plan, generous time off, family leave from day one, and more)
  • Mental well-being support (mindfulness tools such as Headspace, virtual events, and more)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Celonis reveals and fixes inefficiencies businesses can’t see, enabling them to perform at levels they never thought possible. Powered by its market-leading process mining core, the Celonis Execution Management System provides a full set of platform capabilities for business executives and users to eliminate billions in corporate inefficiencies, provide better customer experience and reduce carbon emissions. Celonis has thousands of implementations with global customers and is headquartered in Munich, Germany and New York City, USA with more than 23 offices worldwide.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws.  As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations.  Different makes us better.

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