The RealReal is hiring an

Inside Sales Account Manager (Luxury Account Specialist) - West

San Francisco, United States
Remote

The Luxury Account Specialist (LAS) is a key inside sales position at The RealReal. As an LAS, you will drive repeat business by acquiring consigned items from our existing clients within an assigned West/Central territory. You have an entrepreneurial spirit and can adapt to shifting priorities to achieve and exceed sales goals. You're customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. Above all, you embody the TRR culture through collaboration, driving results, and building for the future. 


Eligible Locations: AZ, CA, CO HI, ID, MT, NM, NV, OR, TX, UT, WA

Compensation | Benefits | Perks

  • Base Pay PLUS uncapped commission
  • $1000/month commission (at target) - top performers at $1500+/month commission
  • Annual Elite Club Trip for top performers
  • Employee Stock Purchase Plan (purchase stock @ discounted rates)
  • Monthly sales competitions (i.e. cash | prizes | site credit | stock)
  • 401K (with company matching up to $1000)
  • Medical, Dental & Vision
  • Paid Parental Leave
  • PTO starts accruing on first day of work
  • An hour of paid sick leave for every 30 hours worked
  • Up to 40 hours of COVID-19 PTO is available to cover missed shifts following a positive COVID-19 diagnosis
  • 9 Paid Holidays

What You Get To Do Every Day

  • Drive product acquisition from existing consignors and work to reactivate lapsed accounts
  • Follow up on leads generated by marketing team
  • Leverage strong consignor relationships to gain referrals for new consignors
  • Outreach daily to existing clients (90-100 per day) 
  • Provide an outstanding customer experience
  • Set pricing expectations through deep knowledge of luxury.

What You Bring To The Role

  • Motivated by a desire to win and excel, competitive
  • Ability to build rapport, establish trust, provide empathy and build credibility with clients quickly
  • Efficiency and strong organizational, time management and communication skills
  • Ability to use technological tools with ease G-Suite, Email, Salesforce, CRM
  • Ability to commit to 40 hours per week
  • Professional appearance and demeanor
  • 2 years+ of sales experience

 

The expected hourly rate for this role is $23.00 - $24.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The commission target for “Repeat Business” Luxury Account Specialists is $1,000 a month. Commission target is split 65% for Points Quota and 35% for Shipped Units Quota. To be eligible for Units commission Shipped Units Quota attainment needs to be 85% or higher. To be eligible for Points commission Points Quota attainment needs to be 85% or higher. Once 110% attainment for Units Quota and Points Quota is achieved, accelerated upside is unlocked. For attainment between 110% and 150% there is an eligible commission accelerator of 2x for attainment between those percentages. For attainment over 150% the commission accelerator is 3x for attainment above 150%.

GHR7517 #LI-LZ49 #LI-Remote


 

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

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