At the
Customer Technology Department (CTD), our mission is to apply modern principles of research, design, and technology to make our transit system easy for all riders to use. Effective and equitable public transit is essential to the social, economic, and environmental progress of Greater Boston.
The MBTA Customer Technology team is working to transform how people get around the Boston area.
We are a team of designers, engineers, product and content specialists charged with bringing novel ideas, modern standards and a user-centered approach to technology at the T. As the MBTA works to reinvent itself, we have a rare opportunity to craft the future of transportation for Boston and communities all around Eastern Massachusetts, as well as pioneer innovations for other transit agencies around the country.
Do you want to improve the daily transportation experience for 4.7 million people in the Boston region? Ready for the challenge? Then read on.
The Infrastructure Engineer works in MBTA’s Customer Technology Department (CTD) as part of the infrastructure team to ensure the smooth and secure delivery of public transit software applications.
CTD’s applications cover a wide range of transit technology use cases, from the generation of arrival time predictions for subways, and internal tools for managing the flow of bus service, to the MBTA’s primary customer-facing website and more!
In this role, you will apply modern DevOps practices using industry-standard tools such as Terraform, AWS, Docker, and GitHub Actions.
Skill requirements:
- Tier-1 Support On-Call Participation (~5 weeks/year)
- Infrastructure Automation
- Scripting Languages (such as Bash and Python)
- Terraform Configuration and Operations
- Advising Application Teams on DevOps Tasks
- Understanding of AWS Permissions
- Orchestration of AWS Serverless Services (specifically ECS Fargate, Lambda)
- AWS Infrastructure Security
- Docker-based Deployment
- Continuous Integration Configuration
Day to day experience:
- CTD’s Infrastructure Team works collaboratively to triage, prioritize, and execute infrastructure tasks using Asana. Typically, being online from 9-5 and available in Slack for asynchronous discussion and regularly scheduled team meetings via Microsoft Teams. Tasks range in complexity, from reviewing another team member’s PR request to updating the core infrastructure of a customer-critical service.
Place inside company/reporting structure:
- CTD is a relatively flat organization. In this role, you report to the Director of Engineering and work collaboratively with a Senior Infrastructure Engineer, mid-level Infrastructure Engineer, and our hands-on Principal Architect. In addition, you will have frequent touchpoints with the 25 software and data engineers working across 10 product teams which all address different aspects of transit riders’ experience.
Benefits & advantages:
- While working in government may not be glamorous, this is a long-term contract role with compensation comparable to similar private sector roles.
- Beyond compensation, there are many unique advantages of this role, including:
- Flexibility and remote work
- Working with one of the most advanced tech teams in the GovTech sector
- Work-life balance: we rarely exceed a 40-hour workweek
- A social mission to improve the rider experience and make public transit viable and appealing to the public
- A results-oriented culture where we frequently deploy new features or services
- The ability to be of service to both riders and operations staff who depend on accurate and timely transit data
Hiring process:
- We are committed to equal opportunity
- 30-minute screening with the hiring manager
- 90-minute final round interview with team members
- Final round includes a skills assessment exercise
- Guaranteed response (no ghosting!)
Required experience and certifications:
- At least 3 years of experience working in a DevOps or infrastructure role, using AWS and Terraform.
Location:
This role can be 100% remote.
Unfortunately, we are unable to hire candidates who would perform their work in Washington DC, Connecticut, New Mexico, Pennsylvania, South Dakota, Washington, West Virginia, and Puerto Rico.
Compensation:
Pay rate range is $84 - $115 per hour (W-2), up to 1880 hours per year.
Diversity, Equity, and Inclusion:
CTD is dedicated to creating a diverse and inclusive environment—it’s essential to the work we do. In order to effectively partner with MBTA departments and do our best work for riders, our team must reflect the wide variety of people who use the MBTA’s services. We welcome people with different strengths, experiences, and backgrounds who share a passion for improving people's lives. Our team is deeply committed to diversity, inclusion, and continual learning. We strive to foster an environment where each individual is valued, feels a sense of belonging, and is welcomed to bring their best self to work.
Here at CTD, we provide equal opportunity for all employees and applicants. We recruit, hire, train, promote, compensate, and manage all personnel without regard to race, color, national origin, cultural identification or expression, socioeconomic background, religion, gender, gender identity or expression, sexual orientation, family status, marital status, learning style, neurodiversity, genetics, disability, age, veteran status, or any other non-merit based or legally protected grounds.
Research has shown that women and people of color are less likely to apply for roles unless they believe they meet all qualifications. We strongly encourage candidates from marginalized groups to apply, even if you don't believe you meet every one of the job qualifications listed. We’re committed to maximizing the diversity of our team and want to hear from anyone who is passionate about our efforts and interested in supporting our work for riders.
