Centerfield Media is hiring an

Industrial Relations Generalist

Montego Bay, Jamaica
Full-Time
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Any outreach by our Talent Acquisition team will come from [@] centerfield [dot]com email domains.

Hi, We're Centerfield.
Super-powered customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and proud to be recognized as a Best Place to Work in Los Angeles.

The IR Generalist will be responsible for managing and coordinating the Industrial Relations within the organization to ensure the promotion of good labour practices and to ensure a harmonious working environment for all employees.

KEY DUTIES AND RESPONSIBILITIES:

  • Maintain knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting compliance.
  • Investigate disciplinary and grievance cases
  • Manage the disciplinary and grievance process and procedure
  • Provide advice and services on grievances and disciplinary hearings to ensure procedural and substantive fairness in applying the HR policy and procedures.
  • Conduct and or represent the company at Disciplinary Hearings as needed
  • Draft responses to queries relating to Industrial Relations matters
  • Explain industrial relations policies and grievances procedures to staff as required
  • Create timely and reliable Industrial and Employee Relations dashboards for HR Manager, Operations, and line management.
  • Counsel and guide staff on work-related issues to enhance employee morale.
  • Assist with the development, implementation and maintenance of Human Resources policies, procedures, guidelines, and programs.
  • Process complaints regarding employee grievances and assist in any necessary investigations and disciplinary actions.
  • Facilitate the preparation and submission of documents to resolve grievances and industrial disputes.
  • Arrange and conduct investigation meeting and draft Investigation reports
  • Arrange and confirm meetings between grieving parties, supervisory and management personnel to investigate and resolve grievances
  • Participate in matters relating to discipline and grievances with a view to arriving at amicable settlements
  • Assist with other HR projects, HR operations and support HR Manager as needed
  • Ensure the collection of relevant data, and the submission of disciplinary and personnel matters to the respective staff.
  • Process all disciplinary matters
  • Prepare reports on meetings
  • Perform any other duties that may be assigned.

MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE:

  • Bachelor’s degree in Human Resources, or relevant studies
  • Minimum of three (3) years Human Resources related work experience in an Industrial Relation position.
  • Course of Training in Industrial Relations at a recognized institution

REQUIRED KNOWLEDGE, SKILLS AND COMPETENCIES:

  • Highest ethical standards, professional integrity, and ability to maintain confidentiality
  • Good knowledge of Labour Laws and Industrial Relations practices
  • Computer Literate in Microsoft Office Suite including Word, Excel, PowerPoint
  • Excellent written and oral communication skills
  • Ability to conduct investigations and produce reports accordingly
  • Excellent interpersonal skills
  • Good negotiating and problem-solving skills
  • Excellent conflict management skills
  • Good presentation skills
  • Strong time management, organizational skills, attention to detail, and follow-through
  • Friendly and "can-do" attitude

To learn more, visit us Here.
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.
 
Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. 
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