HUGO- Team Lead

GENERAL DESCRIPTION

The HUGO (High Utilizers Group Outreach) team lead works under the supervision of the Program Administrator of Crisis services and provides oversight and support during the scheduled shifts of the High Utilizer Group and Outreach (HUGO) Team. This position provides and oversees team approach to community-based outreach services in order to connect with those who frequently utilize higher acuity options in order to build rapport and connect with appropriate behavioral health services. This position is responsible for embracing partnerships with law enforcement, hospitals, and other stakeholders in order to ensure effective referrals and co-response efforts. The HUGO team lead promotes flexibility and innovation in response options in order to meet the needs of those served and the inherent need of crisis diversion efforts. Team lead serves as the expert of all service delivery and can train, model, and oversee all service delivery of their team members by modeling crisis intervention skills, utilizing knowledge of resources to connect individuals with the most appropriate service options, and monitor caseload assignment of HUGO team members. Team lead provides support to ensure staff fully understand their clinical expectations and are maintaining service excellence and accurate documentation. Team lead will consist of observation and co-response, ongoing documentation, and chart reviews, individual and/or group supervisions. This position works closely with MCOT staff, Crisis Center staff, Diversion program, and Intensive services teams to ensure appropriate connection to ongoing services post crisis episode.

EDUCATION, TRAINING, & EXPERIENCE

• Must have a Bachelor’s degree in psychology, social work, or related field from a four year university.
• Bachelor’s degree must meet Texas Administrative Code requirements for a Qualified Mental Health Professional-Clinical Services (QMHP-CS).
• Master’s degree in Counseling, Social Work, or related with Texas Licensure (LPC, LCSW, LMFT) with good standing highly preferred.
• Minimum three years’ experience in treatment of individuals with mental illness and/or substance use disorders.
• Minimum one year experience in crisis intervention
• Experience working in a CCBHC highly preferred

ESSENTIAL TASKS & STANDARDS

Continuous Quality Improvement and Oversight

Promote Service Excellence

Documentation Responsibilities/Time Management

Professionalism

Demonstrates effective problem-solving skills.

Teamwork/Cooperation

Appropriate Use of LifePath Systems Equipment and Materials

KNOWLEDGE, SKILLS, & ABILITIES

• Comprehensive knowledge of mental health diagnoses and treatment, Info Item V standards, TRR guidelines, and CCBHC
• Write clearly and professionally on all services and internal communication
• Think clearly and logically to deal with potentially dangerous and/or emotional situations.
• Respond to individuals with patience, empathy and understanding
• Self-starter who works closely with all team members and takes initiative in completing tasks.
• Work under general supervision with moderate latitude for the use of initiative and independent judgment.
• Organized, detail oriented, computer proficient, and able to prioritize appropriately.
• Maintain professional boundary with those they oversee and with other management staff and demonstrate collaborative relationships.
• Effectively lead staff by improving attitudes, motivation, and service excellence. •
• Display and encourage high standards of honesty

CERTIFICATES, LICENSES, & REGISTRATIONS

• Must have valid Texas Driver License and a good driving record.
• Must be able to pass a criminal background check.
• Must be able to complete all LifePath Systems training.
• Must be able to provide at least 3 professional or educational references. 

BENEFITS

Salary Range: $56,000 per year (Salary range dependent on licensure and experience.)

Shift Hours: Monday - Friday  9AM - 6PM (Flexibility in hours necessary to meet programming and staffing needs.)

We offer a competitive salary and comprehensive benefit package including medical, dental, FSA, 401(k), voluntary benefits, Paid Time Off (PTO) and Extended Illness (EI), and Holidays.

If interested, please complete an online application at LifePath Systems Job Openings and attach your resume

Equal Opportunity Employer

LifePath Systems is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.

To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.