Job Summary
To act as a professional representative whilst providing customer service excellence in the delivery of Initial Hygiene services, ensuring 100% state of service whilst delivering a quality of service that exceeds customer expectations.
Key duties and responsibilities
- Service
- Complete planned customer visits, perform all scheduled service requirements and obtain proof of service by way of signature on mobile device.
- Ensure that the quality of service is in accordance with the Initial Hygiene service protocols.
- Completed servicing is inclusive of and not limited to the following:
- Sanitary
- Air sanitisers
- Soaps
- Anti-bacterial units
- Hand sanitizers
- Hand-dryers
- Sharps units
- Insect repellent
- Hand towel dispensers
- Descales of Toilets and Urinals
- Mats
- Sanitisers
- Steam cleans
- Other products and services as requested by your Managers
- Submit all paperwork at the end of each week as required
- Ensure that customers receive timely and prompt servicing.
- The company vehicle should be kept clean and maintained at all times. You will be required to clean the vehicle inside and out.
- Organise and appropriately store the required amount of stock required to complete customer visits/assigned runs
- Ensure that all service equipment and PPE is clean and well maintained
- Presentable appearance and ensure uniform is worn to meet company standard
Communication - Liaise with customers and work colleagues to establish service requirements and provide information, assurance and advice as required.
- Communicate all service issues in a timely manner to the Local Service Manager or Operations Manager.
- Attend meetings when requested
Customer Service - Respond to customer queries efficiently and promptly.
- Report any EFR faults and/or damage to the Operations Manager - Hygiene immediately.
- Be aware of customer needs and proactively identify opportunities to improve service standards and customer satisfaction, reporting these to the Operations Manager - Hygiene
Sales- Working in conjunction with the sales team in your area, generate sales leads from customers for new or additional business.
Requirements
Competencies
- Self-motivated
- Excellent interpersonal skills
Qualifications and Experience
At least three (3) CXC ‘O’ Levels
Experience in driving a manual transmission vehicle
Benefits
Group Health and Life Plan available.
Salary not disclosed
