foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives. Up for an exciting new career?
We are currently looking for a highly driven and motivated Head, Logistics Supply & Engagement (APAC) to join our fast-growing regional headquarters based in Singapore. You will be responsible for supporting the APAC countries to provide a better experience to our customers through more efficient logistics.
Key responsibilities:
- Our rider partners are the reason we could reach the impressive scale we have today. As the Head for Supply & Engagement, you will lead the team which enables our rider partners to continue to deliver love to our customers.
- In this role, you will define and execute initiatives in line with our Rider Branding, making sure our actions and the projects we work on are consistent with our value proposition to riders.
- You will manage two teams:
- Rider Supply Growth, responsible for enabling foodpanda’s growth by ensuring we have the right amount of riders on the platform. Rider Supply Growth is also in charge of Supply Marketing initiatives, and runs our Panda Rider Shop, the e-commerce platform for foodpanda riders.
- Rider Operations & Engagement, responsible for enabling a seamless working experience for our partner riders while delivering, and off-shift. Rider Operations & Engagement provides riders with the necessary tools to perform their duties (rider app, payment wallets, etc.), and creates love for the brand amongst the fleet. This is the team behind both our rider support program, and our rider loyalty program.
- You will work at a regional scale to improve performance across our 11 markets in APAC.
- The scope for this role includes:
- Rider Loyalty program, our rewards program for rider partners who relentlessly contribute to our success;
- Panda Rider Shop, our e-commerce platform for foodpanda riders, where riders can redeem prizes, obtain their equipment, and more;
- Rider wallet solutions, the tool used to collect payments from customers, and receive service fees for delivering;
- Rider Supply Marketing, including the initiatives to generate leads, improve conversion and activation of those interested in joining our rider partner fleet;
- Rider Support Program;
- Partnerships & Benefits for riders;
- and other Rider Branding initiatives.
Key requirements:
- You have at least 6 to 10 years of work experience in a high growth startup or an equivalent fast-paced, dynamic working environment.
- You are customer-centric. Experience in a Customer (Rider) Experience role is a plus.
- Team management is in your DNA. You can inspire your team to excel at their job.
- You are a problem solver with a bias to action.
- You are data driven, and consistently rely on testing for decision making.
- You can challenge the status quo and bring foodpanda to the next level.
- You have outstanding written and spoken communication skills, synthesis capacity and you are reliable.
What We Offer
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
foodpanda is operated by the Delivery Hero Group (“DH Group”), the global leader in the food delivery industry, processing over 4 million orders daily, operating in 40+ markets, with over 25,000 employees and approximately 600,000+ restaurant partners worldwide.
