Full time Supervisor, Valentino, Harrods

We Are One

At Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective.

Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal opportunities.

We are committed to creating an inclusive workplace where everyone is granted the opportunity to thrive as their authentic self

Kurt Geiger first opened in Britain’s fashion capital on Bond Street, London in 1963. Since the Sixties Kurt Geiger has not stood still as it continuously evolves to make covetable footwear and accessories with a unique market position, pairing aspiration with accessibility.

Our Harrods operation spans over the ladies, men’s and kids wear shoe departments, selling over 250 luxury brands. This is an exciting environment within a store that whose vision is to be the destination for the most extraordinary customer experience by surprising, amazing and amusing their visitors and making everyone feel welcome.

We offer an unrivalled shopping experience combining the experience of Kurt Geiger, Harrods and our luxury brands. Do you want to be a part of it?

Requirements

• WE NEED YOU TO:
• Ensure customer service is of the highest standards at all times
• Ensure you support the Store Manager in achieving all store and company sales targets, operations goals, policies and procedures
• Protect the Kurt Geiger & Selfridges brand
• Ensure your area maintains excellent visual presentation which is consistent with company guidelines
• Be an expert in fashion and latest trends
• Support management in training and developing team to maximise sales
• Support in performance management of team
• Support with floor control
• Assist in customer queries and complaints to ensure customer satisfaction

YOU WILL NEED:

• At least 2 year’s experience in luxury retail within a clientelling and service driven environment
• Experience at a similar management level
• To be a customer service ambassador with the ability to drive a unique but memorable customer experience that builds loyalty
• Proven ability to drive sales and team
• To be immaculately presented and representative of our luxury/fashion forward brand in every way

Benefits

If you’re successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world’s leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism