Velo3D is a metal 3D printing technology company. 3D printing—also known as additive manufacturing (AM)—has a unique ability to improve the way high-value metal parts are built. However, legacy metal AM has been greatly limited in its capabilities since its invention almost 30 years ago. This has prevented the technology from being used to create the most valuable and impactful parts, restricting its use to specific niches where the limitations were acceptable.
Velo3D has overcome these limitations so engineers can design and print the parts they want. The company’s solution unlocks a wide breadth of design freedom and enables customers in space exploration, aviation, power generation, energy, and semiconductor to innovate the future in their respective industries. Using Velo3D, these customers can now build mission-critical metal parts that were previously impossible to manufacture. The end-to-end solution includes the Flow™ print preparation software, the Sapphire® family of printers, and the Assure™ quality control system—all of which are powered by Velo3D’s Intelligent Fusion® manufacturing process. The company delivered its first Sapphire® system in 2018 and has been a strategic partner to innovators such as SpaceX, Honeywell, Honda, Chromalloy, and Lam Research. Velo3D has been named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2021. For more information, please visit
velo3d.com, or follow the company on LinkedIn or Twitter.
Velo, Velo3D, Sapphire and Intelligent Fusion are registered trademarks of Velo3D, Inc. Without Compromise, Flow and Assure are trademarks of Velo3D, Inc.
The Field Service Engineer (FSE) installs, repairs, upgrades, and services 3D printers and supporting equipment for external customers.
Near Term Deliverables – First Year
- Participate in on-call rotations immediately (with help from team)
- Demonstrate competency in 2 or more subsystems within 2 months
- Complete all Level 2 (or higher) training within 6 months
- Complete all Level 3 (or higher) training within 9 months
- Deploy to customer sites for on-site assignment
Essential Functions
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Follow procedures to test, operate and maintain 3D Printers and related equipment
- Assemble and test mechanical, electrical, pneumatic and optics sub-assemblies; demonstrate mastery in one of these areas
- Interpret manuals, schematics, and wiring diagrams to solve problems
- Repair equipment with hand tools and test instruments
- Order and replace parts as needed
- Collaborate with others to test, tune, upgrade and adjust equipment
- Consult with engineering when needed to resolve problems or to suggest product improvements
- Install and commission equipment according to specifications
- Follow protocols for security, safety, access, scheduling, and communications
- Provide specific training and instruction to customers, coworkers, and contract manufacturers
- Schedule and perform Preventative Maintenance (PM) activities
- Communicate daily activities, status, and metrics
- Advise management regarding customer satisfaction and product performance
- Participate in developing processes, procedures and documentation as directed by supervisor
- Participate in team and other assigned meetings
- Other duties as needed or required
Education
- Required: Undergraduate degree from an accredited university in an applicable field such as engineering, computer science, etc.
- Desired: Master’s degree from an accredited university in engineering, business administration or a related field.
Experience
- Required:
- 5 years of demonstrated experience:
- Operating and maintaining complicated machines in a lab or manufacturing environment
- Customer-facing field service positions
- Hands-on repair and calibration of equipment
- Desired:
- Startup experience
- Military service
- Active security clearance
- Experience with semiconductor manufacturing equipment
- Experience in the 3D AM markets
Other Requirements
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Independent operator: Demonstrated ability to perform independently at customer sites, recruiting additional experts only as required. The candidate should be team-oriented, but also self-directed (escalates only after troubleshooting fully) and display a high level of accountability. Must have a valid drivers’ license and be able to rent vehicles with their own credit card. Ability to travel for extended periods.
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Effective communicator: Ability to clearly articulate problem descriptions, action plans, priorities and results to customers and internal team members verbally and in writing. Has good computer skills to enter data and record information in reports and databases.
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Attention to details/focus on quality: Aptitude to follow process instructions. Quickly develops understanding of procedures. Mindful of details and acts with accuracy. Ability to maintain a safe and clean workspace, including cleaning and protecting their own tools.
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Committed to results: The Field Service Engineering organization is measured by its ability to maintain machine availability. Candidates should provide examples of completing tasks fully instead of leaving work for others to finish. They should be willing to perform repetitive tasks such as calibrations or preventative maintenance. Ability to work long hours when required to get the job done.
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Technical aptitude: Has prior experience in machine troubleshooting and operation. Demonstrated education or experience in electrical, mechanical, optical, software or another related discipline that strengthens the team. Learns quickly when facing new problems. Can learn and process information from diverse fields. Connects the dots quickly.
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Safety mindset: Demonstrated experience following established safety rules and regulations such as OSHA and LOTO. Can describe why periodic recertification and site-specific requirements are important to customers. Prior experience with CPR, AED, Fire extinguishers or ERT are pluses.
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Cool under pressure: Understands and reacts appropriately to customer escalations, potentially diffusing tense/stressful situations through active listening, note taking, empathy and redirecting conversation toward problem solving and resolution. Acts quickly to address problems and communicates status throughout the process.
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Acts with Integrity & Trust: Widely trusted, direct, truthful and is a person of high character. Acts consistently and in line with a clear and visible set of values and beliefs. Shares appropriate information at the right level with the right parties at the right time. Passes all background checks.
- Ability to be authorized for work in government and medical facilities. Current or past security clearances are a plus.
Physical Demands
- Working at a desk in an open office environment for extended periods of time
- Able to lift a maximum of 100 pounds and stand for extended periods of time
- Must be able to travel 75% of the time to customer sites
Other Physical Requirements
- Must wear steel-toed boots and protective eye-wear
- Must wear respirator for certain tasks
- May require hearing protection
- High frequency of computer keyboarding
- High frequency of viewing a computer monitor
- Other personal protective equipment as applicable
Work Environment:
Work is performed at customer facilities. Work may be performed in emergency and stressful situations and may include handling of hazardous materials.
About the Company:
Whether it's racing cars or missions to Mars, digital manufacturing is printing the future of innovation. Velo3D is the leader in mission-critical digital manufacturing solutions specializing in metal Additive Manufacturing (AM) or 3D Printing for high-performance industries.
With the only SupportFree laser powder bed fusion capability, we enable on-demand manufacturing of production quality Titanium, Inconel, and Aluminum parts with an unprecedented degree of design freedom and quality control. The VELO3D award-winning solution includes an integrated offering of hardware and software: Sapphire® metal AM production printer, Flow™ print preparation software, Assure™ quality assurance and control system, and an integrated manufacturing process that runs throughout the printing operation.
Our team enjoys excellent benefits including healthcare coverage and 401(K) employer contributions. We believe in transparency and recognizing exceptional efforts through our monthly all-hands meetings and team member appreciation awards.
Our job titles may span more than one career level. The starting base salary for this full-time position is between $90,000 and $115,769. This salary range reflects the minimum and maximum target for this position in the U.S. The actual base pay is dependent upon many factors, such as work experience, job-related skills, related education, work location, and market demands. The base pay range is subject to change and may be modified in the future. In addition to a competitive base salary and a comprehensive benefits package, this position may be eligible for other forms of compensation such as participation in a bonus and equity program, as applicable.
Velo3D provides equal employment opportunities to all employees and applicants for employment without regard to, and prohibits discrimination and harassment based on, race, color, religion, age, sex, national origin, disability, medical condition, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
