Teleperformance Spain is looking for Customer Service Representatives, eager to work for a leading Fashion Brand headquartered in Barcelona.
Responsibilities
- Receive incoming telephone calls from new and existing customers
- Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
- Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
Requirements
Key Competencies
- Data accuracy
- Attention to detail
- Ability to gain immediate credibility and trust
- Exceptional communication skills
- PC and system literate
Candidate Profile
- Confident and enthusiastic.
- The ability to work well as part of a team as well as independently
- Native level of German
- Fluency in English
- First class written, verbal and interpersonal skills
- Numerate and articulate
- Well organised, reliable and thorough
Benefits
What we offer
- Full-time contract, 39 hours/week, from Monday to Friday
- Salary: 18.000€ gross/year
- Individual career paths to grow within the project
- We are one of the world's largest provider of contact center services
- Engage in an excellent work environment and team building activities.
- Dynamic and international environment
