Expert PS Core Operations

Grade Level: L2

Location: Islamabad/ Karachi

Last date to apply: Mar 3rd, 2023

Job Role:

If you have ambitions to be a part of a Best telecom organization, Jazz is the place to be! The role of the Networks Team is to support our mobile customers with innovative technology and market-leading products and solutions in areas like 4G Core, Mobile Financial Services, IP Multimedia/corporate solutions & Value Added Services. The dynamic culture at Jazz offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the Mobile market, Jazz is the place to be.

We are looking for a person with strong background in PS Core Operations including Cloud Computing, NFVI, Data Center infrastructure, Data center design, network operations, network Integration, expertize with IP Core middle level knowledge i.e. Layer-2, Layer-3 & Firewalling concepts for 4G EPC. This is an internal organizational customers facing 24/7 shift role and the individual will have relationship building responsibility in one of Jazz network most important team with strategic growth areas.

The role reports directly to the Manager PS Core Planning & Operations with an extended team of 12 team members.

What is Expert, PS Core Operations?

Major tasks include day-to-day handling of issues related to Cloud Computing, NFVI and EPC Networks. Collaboration with internal stakeholders (CS/IMS Core, VAS & HLR, IP Core, IN/Billing, RAN Planning & Optimization, Commercial) and external customers for issue identification and resolution. Interaction with vendor support teams for network related issues. Close coordination with EPC Planning for smooth Change Management.

Role and Responsibilities

• Plan task configuration/scripting preparation and verification.
• SOP documentation preparation with testing procedure for each type of service integration
• SLA finalization to perform each type of task/activity/plan requested by marketing and commercial teams
• EPC capacities and licenses monitoring
• Quarterly Network Audits (hardware, software & Configurations)
• Service flows/documentation of each service & Internal processes definition and improvement
• Monitor Network KPI's based and reporting.
• Coordinate with different departments of planning & operation, marketing, commercial, finance
• Manage flows and trace reading
• Prepare configuration/scripting, verification and implementation.
• Prepare SOP documentation with testing procedure for each type of service integration
• Ensure SLA compliance towards external customers
• Service flows/documentation of each service & Internal processes definition and improvement
• Monitor Network KPI's based and reporting.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Bachelor degree in Telecom/Electrical/Software Engineering
• 6-8 years of relevant experience including Cloud Computing, NFVI Core Network and EPC Service flow
• Expertise on planning & design as well and configuration preparation skills for Huawei Cloud NFVI EPC Core service Nodes.
• Deep Understanding of 2G/3G/4G Network Architecture & Flows with excellent knowledge of Open stack, NFVI and 5G Core Network (NSA / SA).
• Detailed Understanding of PS Core Nodes (SGSN, GGSN, MME, SGW, PGW, DNS, PCRF, BG, Firewall, CE switches, Routers, DEA & DRA)
• Detailed understanding of NFVI Core networks, Cloud infrastructure, Cloud Data Center design
• Experience in EPC Core fault management, performance management and configuration management.
• Should have sound knowledge in Service Awarenesa and Deep Packet Inspection.
• Should have good experience in vendor management, NFVI, VNFM, NFVO, VIM operations
• Experience in Core Network Optimization and Network parameter standardization
• Sound knowledge of VoLTE.
• Relevant experience of customer complaints handling
• Excellent communication & leadership skills
• Good team player with strong stakeholder management skills

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.