Galway, Ireland

About Us

Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization.

Position Overview

Diligent’s ESG (Environmental, Social, and Governance) software is used by some of the world’s leading organizations to report on their greenhouse gas emissions and sustainability performance, as well as other environmental, social and governance indicators.

The ESG Implementation Specialist role will be responsible for leading successful customer implementations of Diligent’s ESG software with global clients.

An understanding of environmental reporting and sustainability in a global context would be a distinct advantage. A well-organised professional with a strong technical aptitude and great attention to detail is equally important

Key Responsibilities

Lead customer implementations to ensure a successful on-boarding and ongoing support
Coordinate and schedule all aspects of client on-boarding projects directly with the client and internal resources
Teach and mentor new joiners and manage existing team members on on-boarding new clients
Ensure appropriate process and procedures are in place for all activities carried out by the team
Advise clients on the best approach based on related Sustainability and Environmental Standards and Protocols
Resolve escalated customer support or on-boarding queries
Keep track of all custom development work required by client and associated due dates and manage internally to ensure client satisfaction
Proactively identify opportunities for improving Diligent’s ESG software where support requests are repeated
Provide training to new clients via Zoom or similar
Ensure software faults are tracked by client to a resolution within the defined SLA or better
Communicate positively at all times with team members, customers, and other partners to ensure that a best-practice and team-focused approach is maintained to ensure all customers receive the highest possible standard of service and support

Required Experience/Skills:

Ability to excel in an energetic, fast paced, customer-focused environment
Ability to learn Corporate Sustainability Reporting and Environmental Management, a complex subject matter
Highly motivated and hard-working with the ability to think clearly under pressure
Expertise to work well individually and within a team, across multiple locations and parties
Working knowledge of Microsoft Office Suite tools; good Excel and data analysis skills are a bonus
Experience working with global teams
Experience in Sustainability reporting or related areas is a bonus
Demonstrated experience troubleshooting customer escalations in a ticket-based workflow, while achieving SLA requirements

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, competitive vacation policy and meeting-free days across the company. We care about our team’s health and wellness and even offer a quarterly health club reimbursement!
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and EEO is the Law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}

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