Engagement Partner

Title: Engagement Partner                                                                                                                                     LOCATION: Mauritius                                                                                                                                                                                    
GROUP: Project Management                   

WHO WE ARE:

We think too much marketing isn’t us. It’s mass markets, not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas and ambitions. It’s one size fits all, and it’s dull.

When it comes to individuals, we’re fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers.

We actively foster an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the agency’s vision. And most importantly, we value every individual’s well-being.

We are Fiercely Individual.

HOW WE DO IT:

At RAPP, we are fiercely focused on the individual and how we can create value from every individual’s experience with a brand. We do this across three capability areas: customer-centric consulting, creativity that inspires action and customer experience management.

Our data analysts know who that person is. Our strategists understand what they want. And our award-winning technologists and creatives know how to get it to them.

RAPP is an integral part of Omnicom’s Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, and data and marketing scientists across 40 global markets.

YOUR ROLE:

• Oversee portfolio of accounts
• High level understanding of nature of work & status across different workstreams
• Ability to make priority calls based on client needs & orchestrate via respective Project Managers
• Manage client communication (ex. Steer co, core team, monthly checkpoints, escalations, etc.)
• Nurture client relationship & identify collaboration opportunities.
• Work with discipline leads to draft team proposals & manage quality of service
• Budget management
• Eye for continuous improvement & drive value.

YOUR RESPONSIBILITIES:

Cultivates innovation: Creating new and better ways for the organisation to be successful.

• Comes up with useful ideas that are new, better, or unique.
• Introduces new ways of looking at problems.
• Can take a creative idea and put it into practice.
• Encourages diverse thinking to promote and nurture innovation.

Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Attentively listens to others.
• Adjusts to fit the audience and the message.
• Provides timely and helpful information to others across the organization.
• Encourages the open expression of diverse ideas and opinions.

Optimizes work processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Identifies and creates the processes necessary to get work done.
• Separates and combines activities into efficient workflow.
• Designs processes and procedures that allow managing from a distance.
• Seeks ways to improve processes, from small tweaks to complete reengineering.

Drives results: Consistently achieving results, even under tough circumstances. Talks about future possibilities in a positive way.

• Has a strong bottom-line orientation.
• Persists in accomplishing objectives despite obstacles and setbacks.
• Pushes self and helps others achieve results.

Manages complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

• Asks the right questions to accurately analyze situations.
• Acquires data from multiple and diverse sources when solving problems.
• Uncovers root causes to difficult problems.

REQUIRED SKILLS:

• Proven ability to successfully manage multiple projects simultaneously
• Proven ability to successfully manage multiple stakeholders.
• Proven ability to organize and analyze critical situations.
• Proven problem-solving skills and strong client-facing skills.
• Strong communication and teamwork skills

Desirable:

• 3+ years of experience in managing people and projects.
• Client relationship management & handled client accounts that incl. multiple workstreams, projects, etc.
• Experience collaborating across multiple disciplines / departments / partners to successfully deliver projects.
• Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.
• Knowledge of collaboration and issue tracking tools such as Box, Jira, Confluence.
• PMP designation, SCRUM Master, Six Sigma.
• Intermediate English Proficiency (B2 reading, writing, and conversation).

ACADEMIC BACKGROUND

• Bachelor’s degree in management, business, computer science, or related field

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization