Email Marketing Specialist - EMEA

Member Comms at Ten

Our goal is to continually produce and develop industry-leading personalised email content to engage our worldwide member base of high-net-worth members. We produce and deliver industry-leading email content and programs to continually engage our worldwide base of high-net-worth members. We’re looking for an outstanding candidate with a strong background in CRM/ Email Marketing to join our high-achieving global team of marketing professionals.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 22 offices globally and more than 1200 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

What you will do

• Create highly personalised email content, manage complex data sets and create bespoke automations, using best-in-market technology.
• Constantly test, reassess and improve the quality of conceptual ideas and content; continuously improving and exceeding the requirements of our clients and our corporate priorities.
• Troubleshoot technical issues related to HTML templates, list segmentation and other aspects of email execution.
• Represent Member Comms in the APAC region, managing internal stakeholders and providing reporting/ recommendations.

Requirements

Your experience should include

• You will need to be based in Cape Town (Non negotiable)
• Demonstrable use of sophisticated email marketing tools.
• Audience segmentation using multiple data feeds.
• Awareness of best practices and an ability to translate these into innovative ideas.
• Excellent project management skills.
• A proven ability to prioritise and manage tasks in a demanding work environment.

You should have

• Advanced knowledge of HTML and email template coding/design. (Mandatory)
• Creativity and confidence when working with clients and colleagues.
• A strong working knowledge of HTML and email design/ automation.
• Fantastic organisational/administration skills.

• An eye for detail.
• A creative mind and be a keen problem solver.
• An ability to translate complex data sets into tangible result

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
• We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.
• Global Team, with diversity at its core.
• Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
• Possibility of growth within a dynamic and international company

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence.

"Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."