Airbnb is hiring a

Director, Product Policy

San Francisco, United States

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

In Community Policy, our mission is to create and evolve principled policies that establish the rules of the road for Guests and Hosts across Airbnb. This involves solving some of the most complex Trust & Safety challenges of our time. Our work is informed by rigorous research and stakeholder collaboration, and we design policies that can support our community at scale. We team with our cross-functional partners to create accessible policy enforcement guides and to continuously maintain and improve our policies.

The Difference You Will Make:

As our Director Product Policy you will partner closely with our product and business teams to identify policy needs and design solutions. You will continuously evaluate and improve our policies and handle new issues as they arise. You will lead the way in creating our policies across all new Products, and are responsible for collaborating closely with our business, design, and product teams to design systems that help facilitate a high quality experience across Airbnb. You will partner closely on company launches to assess and deliver policy work in support of Airbnb’s strategic objectives. This role will serve as a key player in developing our global policy solutions and will have a direct impact on the peace of mind of millions of Airbnb community members around the world.

About You

  • You are a seasoned Product Policy leader who loves solving complex problems and has a track record of strong cross-functional collaboration
  • You are an experienced communicator, with exceptional writing skills 
  • You are experienced working with business and product teams to understand their strategic objectives and to deliver policy solutions that enable business goals
  • You an adept presenter, with experience engaging with all levels of leadership, including senior executive audiences and C-Suite
  • You are able to represent the company externally on complex topics
  • You are principled and rigorous, and incorporate diverse perspectives in pursuit of the best decisions and outcomes possible
  • You are knowledgeable and experienced at creating and implementing policies and measuring their effectiveness, and have a deep background on and passion for business policy and commercial policy issues
  • You are a strong people leader, who creates clarity of purpose and inspires people to do their best work
  • You are a team player who thrives in a fast-moving environment and brings a strategic mindset to your work and your engagements

A Typical Day: 

  • Work as part of the leadership of of our policy and partnerships organization
  • Guide policy operationalization efforts in partnership with cross-functional stakeholders
  • Collaborate with cross-functional stakeholders across the business including but not limited to Hosting, Guest Experience, Operations, Public Policy, Legal, Product, Communications and Business Development
  • Foster, build, and maintain relationships with leadership of internal business verticals 
  • Lead on policy prioritization in the product policy area
  • Support biannual launches with necessary policy deliverables
  • Use data, research and insights to evaluate and revise policies as needed

Your Expertise:

  • 15+ years experience in an Operations, Policy, Legal, or Trust and Safety role; prior leadership on product policy 
  • A track record of strong leadership and people management
  • Demonstrated capacity for critical thinking, research, and analysis; strong attention to detail
  • Exceptional writing abilities
  • Thoughtful business judgment, strategic thinking, and ability to work well under pressure
  • Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration
  • Fluency in data analysis and leading data-driven decision-making 
  • Ability to explain and simplify complex information to others
  • Experience working with and leading global teams; occasional global and regional travel required
  • Experience working closely with operations teams, preferably in the Trust and Safety space, preferred
  • Competence in spreadsheet software and other basic technical skills preferred
  • JD or other advanced degree, preferred

How We'll Take Care of You:

Our job titles may span more than one career level. The starting base pay for this role is between $230,000.00 and $285,000.00. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in  states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously  evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at:

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