Position Overview:
Are you energized by helping uncover solutions to real world problems?🧐 We are seeking a Director of Product Management - eCommerce to drive the product strategy, product roadmap, and ongoing execution of the accesso Passport eCommerce product line. This unique and highly visible member of the Product and Technology Leadership Team will focus on making sure what the team is working on aligns to the needs of the business, help team members grow in their careers, and look for ways to help the business grow beyond new product features (improvements in marketing and sales support, support tools & process improvements, pricing changes, etc.). As part of the accesso® Product Management and User Experience leadership team, you’ll be central to helping our clients sell more tickets and add-on products, ultimately driving revenue growth for both clients and accesso.
Location: United States; then, you choose what works for you! This role can be performed 100% remotely anywhere in the US, at one of our office locations in the US, or a hybrid version of in-office and remote.
Reports to: VP, Product & User Experience
Travel Requirement: up to 25%
Pay Range: The salary a candidate receives will depend on experience however our range for this role is: $150,000 - $220,000/yr
What you'll be working on:
- Manage a team of Product Managers – help them grow and improve.
- On-going development of the product vision, strategy, and roadmap. Build consensus and drive execution.
- Establish metrics to measure effectiveness and drive improvements. Leverage data to aggressively identify opportunities for improved results.
- Best practice research and benchmarking. Conduct market and competitive analysis and develop a strong understanding of stakeholders to drive development decisions.
- Drive Discovery activities – working with design and technical team members – to create effective solutions that will deliver quantifiable value to accesso and our clients.
- Lead cross-functional teams to realize product concepts and bring them to market. Work with clients and internal stakeholders to define and refine product requirements.
- Manage expectations with internal stakeholders. Make appropriate tradeoffs to address escalations and client commitment requests.
- Work with the Product Optimization team to identify ways to meet clients’ needs through existing product functionality.
- Act as product evangelist both internally and externally. Develop and manage relationships with key customers.
What you bring to this role:
- 10 years working on technology-powered products (e-commerce preferred) and at least 5 years experience in Product Management
- Demonstrated understanding of the techniques and methods of modern product discovery and product delivery.
- Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.
- Excellent communication and presentation skills (verbal and written) and initiative.
- Excellent interpersonal skills with proven ability to influence with impact across functions and disciplines.
- Strong attention to detail and organizational skills, with the ability to prioritize tasks, manage multiple projects and meet deadlines.
- Experience with e-commerce products
Perks & Benefits:
- Competitive compensation package including discretionary annual bonus opportunity.
- 4-weeks of Paid Time Off for employees up to 3-years of tenure (higher accrual thereafter);
- 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about;
- 4-weeks of paid Parental Leave so you can bond with your child(ren) following a birth, adoption, or foster care placement;
- Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility;
- Four different medical insurance plans to choose from, including an employer-contributed HSA;
- Employer-paid short & long-term disability and life insurance;
- Matching 401K;
- Unlimited access to Udemy for Business for continued learning and career development;
- A flexible work schedule around our core business hours.
Life at accesso:
At accesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We’ve created a virtual environment with no shortage of connection – so share memes and high fives 🙌 with teammates, or break up your day with virtual escape quests, “Online Office Olympics” and more! Work-life balance is important here too, so you’ll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive🌱. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team💚. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. Learn more about
Diversity & Inclusion at
accesso.
ABOUT accesso:
Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues 🏟🎡🎢🚢🎻 by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso® employs over 500 team members around the globe 🌎, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we’re constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.
