About Alto
Alto is on a mission to redefine the rideshare experience for passengers, drivers, and employees alike. Through our business model of professional employee drivers and a dedicated fleet of luxury vehicles, we are turning rides into exceptional experiences by delivering industry-leading safety, consistency, and personalization. As the first vertically-integrated fleet manager and ridesharing service, we are also committed to leading the industry by transitioning our entire fleet to electric vehicles. We are rapidly growing and accelerating towards a nationwide expansion. Today, we operate in Los Angeles, Dallas, Washington D.C., Miami, San Francisco, and Houston.
Alto is a destination for innovative, intellectually curious, and forward thinking people. Learn more about us here.
Position Overview
The field operations director will lead our team of W-2 employee drivers, lead drivers, driver trainers, and operations management (Ops Managers/Associates and other managerial personnel). This role will collaborate closely with local sales and marketing teams to ensure that San Francisco customers consistently receive an elevated ride-hailing experience.
What you’ll do:
- Responsible for the overall success of market operations, managing both day-to-day operations and pushing continuous improvement
- Grow and oversee a team (Ops Manager, Ops Associates) to manage the frontline workforce (drivers, service agents, lead drivers, trainers), direct fleet operations, and ultimately ensure passenger satisfaction
- Collaborate with teams leading demand planning for the San Francisco market to plan for forecasted demand, build operational plans for events, and ensure customer needs are effectively met
- Manage Ops & Support costs within the P&L, meeting budget relative to growth targets and finding cost efficiencies
- Ensure your market successfully meets driver supply targets by managing the driver onboarding and support process appropriately, working with Driver Supply team
- Work with HR team to adhere to policies and legal requirements, ensuring your market remains fully compliant and adequately documented
- Work with other market leaders to develop and rollout operational initiatives: develop a framework for successfully implementing and managing changes across the region.
- Provide feedback to dispatch function and work collaboratively to improve fleet performance (i.e., positioning, minimizing downtime)
- Analyze your market's performance and guide market operations dynamically through a data-driven approach
What you bring to the table:
- Bachelor's degree required
- 3+ years of people leadership of a frontline / hourly workforce of 50+ employees
- Accustomed to effectively managing and delegating through a (near) 24/7 operation
- Willingness to lead fully onsite
- Proven success in data-driven decision making
- You are an entrepreneurial builder, collaborative colleague, and practical problem-solver
** Pursuant to California's salary transparency law, this role will receive a base salary in the range of $90,000 - $135,000 per year. **
What's In It For You
- Salary, bonus and equity in an innovative startup
- Monthly credit to ride Alto, plus membership!
- Medical, dental and vision benefits
- 401k with 100% company match up to 4%
- Professional development reimbursement up to $1,000
- Unlimited PTO
** Alto does not partner with external recruitment vendors, agencies or firms on any searches. **
