Digital Product Manager

Job Title: Digital Product Manager

Department: Digital & IT

Reporting Line: Head of Digital Product

Location: Maputo, Mozambique or Lusaka, Zambia

Job Grade: 15

Application Deadline: 18th August, 2022

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

www.engie-energyaccess.com

Job Purpose/Mission  

Engie Energy Access is seeking a talented and motivated Product Manager to join our rapidly growing team. This position is a key role within the Digital Product Team and the successful candidate will own the long-term roadmap of the internal/backend team. The Product Manager will collaborate closely with other Product Managers, Design, Engineering and QA, and other business functions to bring the roadmap to life.  
  
The product manager will be required to drive key strategic initiatives focused on improving efficiency and quality across multiple company verticals, in collaboration with different functions within the global and country teams. Using data driven insights to make recommendations and validate projects to be implemented, as well as drive project rollout at scale.

Responsibilities 

• Work with key business stakeholders to identify key opportunities for digital to positively impact our customers and the business. 
• Communicate the product vision and the voice of the customer to your engineering team, promote engagement and excitement for the product. 
• Bethe voice of the customer (internal and external) within the business by researching, gathering, and evaluating user requirements, ensuring that insights generated influence business objectives and product road map. 
• Draw insights from experiments, data exploration, user feedback, and market research to inform project prioritization and feature design. Prioritise ruthlessly, don’t be afraid of saying no, champion progress over perfection. 
• Manage the entire lifecycle of the product, collaborating with users, design, development team, and other stakeholders to navigate from product conception to go live. 
• Create user stories and detailed specs, working closely with the development team and cross-functional teams to ensure that product/features delivered are within scope and meet business expectations and timelines set.
• Be the voice of the engineering team for the business stakeholders; communicate any issues and changes to the scope or schedule of your product. 
• Prepare and facilitate the key conversations and meetings that promotes stakeholder engagement and ensures project progress. 
• Ensure comprehension and competence of the team with new tools; take feedback critically and iterate for an exceptional user experience. 

Knowledge and skills

Experience: 

• 3-5 years of experience developing and launching software or data products 
• Demonstrated ability to learn new product areas quickly and successfully drive product expansion into new geographies and demographies. 
• Demonstrated ability to build and maintain complex back-end systems at scale and a proven intuition for designing robust tools and processes that can adapt quickly and grow. 
• Good working knowledge of the human-centered design approach and agile methodologies
• Strong analytical, quantitative, problem-solving and project management skills
• Excellent time management and organizational skills, with a strong ability to prioritize 
• Attention to detail even when working under pressure 
• Education and/or work experience in Africa 

Language(s):  

• English 
• French is a plus 

 Technology: 

• MySQL database familiarity 
• An understanding of Human Centred Design and working UX / UI experience 
• Experience using issue tracking software, e.g. JIRA 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!