Data Centre Account Coordinator

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

The Nut and Bolts

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

About the Role
The Account Coordinator is responsible for assisting the management and processing of all commercial aspects of customers’ relationship with the Data Centre, with a focus on our customers and ensuring their complete satisfaction.

About you
Desirable Knowledge but not essential

• Developing understanding of account management techniques and disciplines.
• Product and industry knowledge coupled with the ability to deal with clients at all levels to achieve successful results.
• Knowledge of the data centres customer base.
• An understanding of the Data Centres business requirement(s).
• Prior industry experience.
• Previous customer service background, with exposure to managing customer contracts and requests.

Skills

• Customer service focus with the ability to build trusted customer relationships.
• Ability to problem solve to manage customer issues of diverse scope.
• Excellent communication skills, both written and verbal.
• Ability to manage competing priorities and work to deadlines.

Role and Responsibilities

• Assisting the account management team to ensure the customer and Datacom’s commercial requirements are carried out effectively, including the processing of billing, reporting, CPI and price adjustments and formulaic contract renewals.
• Assisting with smaller sales to existing customers in support of the wider sales team.
• Assisting with the onboarding of new customers, supporting the Operations Enablement, Sales and other teams as required to ensure a seamless onboarding experience for customers.
• Adhering to security policies and procedures including incident reporting and attending information security management trainings as required.
• Monitoring the performance of ISMS, ensuring it satisfies ISO27001 requirements and reporting this to management

Why you want to join us
At Datacom we believe that doing good, is good for business. We’ve maintained our local family feel whilst expanding globally, across Australia, ASIA, US and the UK. Our brand and reputation depend on ‘proving the promise’ and we aspire to be the trusted advisor for our customers across Government and the private sector from enterprise scale to regional business. We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers and a supportive, flexible working environment. If you want to join a company making a difference, apply now!