‘JOIN THE BEATING HEART OF OUR BUSINESS.'
As a Customer Support Specialist, you will be the primary contact for respondents and customers who have questions about a survey or its results. Together with your colleagues you are ready to pick up incoming calls and you’ll make sure all incoming support tickets are taking care off. Working at the Effectory Helpdesk is never a dull moment! You will assist clients and customers with first line support related to all aspects of the MyEffectory platform. Together with 7 Customer Support Specialists you are the first point of contact on different client levels up to C-level.
Your responsibilities include helping respondents with questions about surveys, results, or information about anonymity within the surveys. The answers to these questions are not standardized and it requires some puzzling and analytical thinking skills to provide the right solutions to the respondents. Next to that you assist clients with for instance access management, new to setup dashboards, or reporting. You are the primary contact, so it is up to you to decide whether you can help out or you need to hand it over to Project Administrators or other colleagues. The first months you will undergo a steep learning curve to get to know our systems and products. After that you get the chance to pro-actively look for improvements in processes and innovations together with the Lead Customer Support to bring the team to the next level.
