About Zipline
Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.
About You and The Role
Does the thought of working with government stakeholders in Rwanda to integrate Zipline's medical delivery services in the national healthcare supply chain get you excited? Do you enjoy taking full ownership of projects you work on, from supply chain mapping and pricing analysis, to crafting SOPs around quality management? At Zipline your work is intended for the field, customers are counting on it today, so there is no time for ambiguous communication or aiming low. The team you'd be working with is a small and mighty group of individuals from around the world, all trying to build a nationally-integrated drone delivery service of medical products for healthcare providers and patients in Rwanda. This role will require you to go above and beyond the job description and build a scalable foundation for all of the health system integrations in Rwanda.
This role will be based in Kigali, Rwanda.
What You'll Do
- Customer Success Management Strategy - Owning our strategy for how we should integrate into the Rwandan Health system to maximize our impact
- Stakeholder Relationship Management – Build and maintain strong partnerships with our stakeholders to ensure Zipline is maximizing it's value to our clients Continuous Growth – Identify opportunities to expand Zipline’s reach within the public/private healthcare systems and to other sectors where instant teleportation of goods is a potential solution.
- Health System Integration & Operationalization – Work with the operations team to help unblock on any operational or process issues
- Regulatory & Quality Compliance – Work with internal Quality and Regulatory Compliance teams to ensure that Zipline’s processes and operations meet regulatory requirements through the design of SOPs, quality processes, and training materials.
What You'll Bring
- An entrepreneurial mindset and are able to fully own the projects you are working on.
- Experience navigating stakeholders in Rwanda, and engaging several groups with varying levels of knowledge in healthcare and tech.
- Experience implementing technical and complex projects with public and private stakeholders in Rwanda.
- Global knowledge of policies, rules, regulations and standard practices surrounding doing business in Rwanda.
- Deep knowledge of pharmaceutical and health supply chains in Rwanda.
- Ability to think and communicate with a systems perspective.
- Strong visual, written & verbal communications skills with experience working on proposals, reports, SOPs, and presentations.
- Ability to turn data points into compelling user insights and stories that you communicate in a simple and effective way to stakeholders.
What Else You Need to Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
