Customer Success Executive (CRM & Loyalty)

Our Company

Qivos is a marketing technology agency that creates loyalty through customer data intelligence and machine learning. By collecting data in-store and online, Qivos builds unified customer profiles. We leverage customer data and offer personalized experiences to consumers with advanced marketing technology solutions powered by machine learning. Through Qivos Cloud, we help our clients to reach, connect and delight with their customers faster and in a more accurate way. As a result, we drive customer lifetime value and contribute significantly to brands' profitability.

We, at Qivos, believe that people are our most valuable asset. We love discovering new ways of doing things. We care about the results and delivery of great products and services. We create marketing campaigns that rock, and we brainstorm and research new technologies and strategies day by day. Sounds interesting? Join us!

Job Description / Responsibilities / Candidate’s Mission

As a Customer Success Executive, you will be part of our experienced and award-winning Customer Success team, who have overall responsibility for customer success management with regards to planning, producing, costing of CRM & loyalty projects and campaigns. You will report to the Customer Success Manager.

Your main responsibilities include:

General execution and reporting of Customer Success Services and hyper-personalized campaigns (Viber/SMS/Email/In app messaged/Push notifications etc).

In detail you will:

• Plan, execute and evaluate crm marketing campaigns (SMS/Viber/Email/ Push etc messages)
• Evaluate results and calculate ROI
• Respond promptly and communicate to customer inquiries (SMS / Viber campaigns / Email send outs / Newsletters, online surveys, mobile apps, queries & reports, etc.) in case clarifications are needed
• Create/Edit Email templates using html code
• Create & execute online surveys
• Resolve any potential issues that might occur internally or with provider(s) in relation to the accounts allocated by the Customer Success Manager
• Deal directly with customers either by telephone, electronically or face to face
• Prepare reports, bi-weekly, monthly, annually etc., when required
• Participate in forming and developing analyses and proposals

Requirements

• BSc in Business, Sales, Marketing or a related field
• Minimum of 3 years’ experience in a similar executive role
• Excellent communication and listening skills
• Excellent organization skills – Willing for last minute requests
• Presentation skills
• Business understanding
• Excellent verbal and written skills in English

Benefits

• Competitive salary based on skills and experience
• Continuous training
• Career development
• Private insurance
• Hybrid work model - Work from office and Teleworking

By applying for this job, you automatically accept our recruitment privacy policy, found on our website at http://www.qivos.com/wp-content/uploads/2018/07/Recruitment-Privacy-Policy.pdf.