Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help our customers move forward with confidence in a sophisticated and changing world.
We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.
Anaplan is looking for a Customer Success Business Partner (Contractor), to join our contracting vendor, Deel, in Indonesia, to support our Asia Customer Success Team. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time contractor position. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.
Your qualifications, your influence:
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3-5+ years of relevant experiences of Consulting/Customer Success/Planning Software experiences across industries and functions
- Serve as thought leader, customer advocate and partner to Anaplan’s most strategic customers
- Assess and consult your customer’s planning challenges and desired business objectives.
- Develop and execute Customer Success plans that address customer’s planning challenges and drive solutions to their business objectives while expanding the Anaplan footprint
- Demonstrate and articulate business value realization through the measurement of the executed strategies
- Be the conduit for customer and Anaplan strategic alignment by working closely with implementation partners, sales, and other Anaplan internal teams. Become the customer’s trusted leader for their connected planning journey.
- Proactively monitor customer end user adoption and sponsorship; build action plans to remedy if needed.
- Demonstrate high impact leadership through setting a vision and strategy, motivating others, driving customer priorities and achieving measurable results
- Analyze usage trends and KPIs to provide insight and guidance to the customer
- Deliver on renewal, adoption and expansion targets
- Advise customer on developing a Center of Excellence or similar governance structure to enable customers self-sufficiency on Anaplan
- Manage issue escalation & mediate to resolve technical/platform issues with existing implementation Partners and internal support teams.
- Build a culture of doing the right thing for our customers. Have a challenger mentality to offer counter proposals and guidance to maximize value creation in the relationship.
Preferred skills:
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Proficiency in English and Indonesia Bahasa Language for business purpose
- Ability to interface with C Suite and technical practitioners in a consultative setting within Finance, Sales, Supply Chain and/or HR planning solutions
- Excellent written and verbal communication skills with the ability to interact and influence at all levels of the organization
- Knowledge of best practices in customer success, adoption and retention
- Ability to conduct quantitative value and ROI analysis
- Experience overseeing technology implementations with enterprise / planning platforms throughout the project lifecycle.
- Experience leading and mentoring project team members on SteerCo and executive presentations and communications.
- Understanding of Agile Project Management and change management methodologies
- Familiarity with ERP, CRM and/or HRM and how those systems relate to enterprise planning systems and processes
- Familiarity with using Salesforce and Gainsight for customer success processes
- Anaplan Model building and other applicable experiences
What will make you successful in this role:
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Customer first mentality
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Proactive attitude
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Ability to react with urgency, and remain calm under pressure
- Ability to multi task and prioritise
- Run your own business mentality & drive
- Strong troubleshooting and problem solving skills
- Curiosity
- Adapts well to change and flexible
- Run and support your own book of business
- Able to leverage technology to handle their customer portfolio
- Technical interest and bias
Our Commitment to Diversity and Inclusion
Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
