ABOUT US
At voilà we will build the leading Chef-to-Customer Platform, connecting the very best chefs with food lovers - everywhere! Not only do we enable food-loving customers to enjoy delicious signature menus designed and prepared by our award-winning, taste-making, and trendsetting chefs. We also leverage tech to foster an authentic, elevated culinary experience at home and reduce borders between the top chefs, their restaurants, and their communities. To support our marketing team and build a true food lover community, we are looking for a Customer Relationship Manager (m/f/x) to join us in Berlin ASAP.
TASKS
Within your role as a Customer Relationship Manager (m/f/x), you will act as the interface between voilà and our customers. You are 100% customer-focused and understand what our food lovers are interested in. You will plan and execute CRM campaigns via email including target segmentation, personalization and messaging. You are a true storyteller and able to set up compelling campaign flows from sign-up to ongoing updates. You are in full charge of our weekly campaign send-outs and work hand in hand with our social media and product teams to achieve customer growth and retention. You proactively spot new trends, tactics & tools in CRM and email marketing and take ownership of our mailings via Klaviyo.