Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. www.carotek.com
CRM - Salesforce Administrator Responsibilities:
•Ensuring optimal performance of Salesforce systems and products.
•Make it as easy as possible for users of any technical level to use Salesforce
•Importing sales department leads, contacts, and other data for marketing campaigns
•Build and manage marketing reports and dashboards that are actionable.
•Performing customer marketing data maintenance and deduplication, maintaining customer data to the highest quality standards.
•Training and supporting salespeople – face to face - as well as documenting expected processes and providing compliance reports.
•Stay updated on the Salesforce’s new capabilities and features.
•Work with IT to manage user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
•Identify and gather requirements from users and stakeholders for any enhancements.
•Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports
•Work with IT on Backup data process management
•Code and Send emails using Icontact software that is integrated with Salesforce.
•Manage Customer subscription lists and undeliverable emails.
Salesforce Administrator Requirements:
•Salesforce certified administrator certification optional but desired.
•Trailhead Badges/Super Badges desired
•A bachelor's degree in technical marketing would be advantageous.
•2-3 years of experience as a Salesforce administrator in a similar environment.
•In-depth knowledge of Salesforce products and their functionalities.
Ecommerce Responsibilities:
•Fully optimize product data including Product Details, Images, Videos, Documents, Pricing, Inventory and Brand Presentation.
•Fully optimize Brand and Category pages – leveraging cross linking, SEO rankings data, content, images, videos and resource documents.
•Ensure developer is maintaining site in expected manner, conducting Backups and performing Software upgrade management.
•Work with IT on domain management.
•Assist with order management including customer emails pertaining to their orders.
•Participate in any integration projects with other systems (such as Prophet21)
Required Knowledge, Skills, and Abilities:
•Must have a blend of data management, technical and marketing skills to complete most tasks without engaging outside help.
•A proactive attitude to platform enhancements
•A desire to implement best practice solutions
•Available and responsive to questions
•Awareness and mastery of security protocols
•Business analysis
•Automating processes
•Analyzing data
•Problem solving
•Concise and clear communication
•Self-Learner mindset
•Attention to detail
•Demonstrates enthusiasm towards continued personal/professional development
•Active in the Salesforce community
•Active in Ecommerce groups
•Active in B2B technical marketing groups
We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. eeopost.pdf (dol.gov). WE PARTICIPATE IN E-VERIFY E-Verify Participation Poster English and Spanish (uscis.gov). If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. All offers of employment are contingent upon satisfactory completion of pre-employment background check and pre-employment drug testing, as allowed by law.
