We’re seeking a Customer Marketing Manager who will be responsible for developing and executing customer-centric marketing strategies that drive customer adoption, loyalty, retention, engagement, and growth. This includes creating targeted campaigns, analyzing customer data, and collaborating with cross-functional teams to deliver personalized experiences that meet the needs of our customers. Tendo is in the early stages of forming deep relationships with our foundational customers and preparing to onboard additional customers. This is a unique opportunity to be an integral part of building our customer marketing program from the ground up.
About Tendo
Make an impact—join our team!
We’re a fast-growing, mission-driven company building a culture that enables teams and individuals to thrive. Led by an experienced and proven team, we live by our values and are always on the hunt for motivated people with diverse experiences and backgrounds to help us improve the care journey for patients, clinicians, and caregivers by creating software that provides seamless, intuitive, and user-friendly experiences.
If you like working with innovative technologies and want to be part of a growing team that will help transform the healthcare experience, we encourage you to apply today!
Job Location
Tendo has hubs in San Francisco, CA; Salt Lake City, UT; and Philadelphia, PA. Candidates may be located in any one of our three hub locations.
Responsibilities
- Develop and execute customer marketing campaigns that drive loyalty and retention.
- Analyze customer data to identify trends and insights, and use these insights to inform marketing strategy and campaign development.
- Collaborate with cross-functional teams, including sales, customer engagement, and product teams, to deliver personalized experiences for customers.
- Measure and report on the effectiveness of customer marketing initiatives.
- Stay up-to-date on industry trends and best practices in customer marketing, and apply this knowledge to continuously improve our customer marketing efforts.
Requirements
- Bachelor's degree in marketing or a related field.
- Minimum of 5 years of experience in customer marketing or a related field, strong preference for healthcare or health tech experience.
- Experience with SaaS solutions with long sales cycles serving enterprise-level organizations.
- Strong analytical skills, with experience using data to inform marketing strategy and decision-making.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and build engaging relationships with customers.
- Experience with email marketing, product launch communications, and other digital marketing channels.
- Self-starter with the ability to work independently and manage multiple projects simultaneously in a startup environment.
- Proven record of being part of the creation of a customer marketing program with impactful results.
Nice to Have
- Experience with Hubspot CRM and marketing automation tools is a plus.
Base Salary Range
$114,750-$155,250
This salary range is offered with the understanding that final compensation is based on a number of factors including geography and experience. Tendo also offers an equity package, annual bonuses, and benefits.
Benefits
For full time employees, Tendo also offers full health benefits (medical, dental, and vision), flexible spending and health savings accounts, company paid life insurance, company paid short-term and long-term disability, company equity, voluntary benefits, 401(k), company paid holidays, flexible time off, and an employee wellness program (“Breathe”).
Tendo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
