Customer Experience Specialist

Got English? Love to Talk about Travel Adventures? Team-Oriented & Social?

Our Customer Experience Team may be perfect for you! ➡️ APPLY NOW

If you love the idea of helping happy customers plan their dream adventures, and are looking for something more than just a job - a fun family environment, a career path, and a job that you look forward to every day and want to stay at for the long term, you may have found your home in Paradise! Come feel the Paradise difference.

What Would You Do?

• Receive incoming contacts from customers via phone, chat, email, and WhatsApp.
  
  
• Match guests with their perfect vacation adventures and make their dreams come true.
  
  
• Assist customers with questions and recommendations about our travel adventures.
  
  
• Work with our travel partners to confirm reservations and notify guests of the details.
  
  

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Requirements

• Advanced English, spoken and written.
  
  
• University Degree, or University with at least 2 years of coursework completed.
  
  
• A passion for travel and a spirit of adventure. You love to make dreams come true.

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Benefits

• A fast-paced, fun and flexible working environment with enthusiastic team members.
  
  
• Engage happy and excited customers every day, helping them to live their dreams.
  
  
• Higher starting salary than call centers with uncapped monthly performance bonus.
  
  
• Work-Life balance with 40-hour work weeks, 12+ Days of Paid Time off, and flexibility.
  
  
• Top-Tier Benefits Including Fully Paid Private Medical Insurance and more.
  
  
• Educational Support Program and Flexible Schedules to Accommodate your Needs.
  
  
• Team-building activities including travel, adventures, and fun local celebrations.
  
  
• Free Parking, On-Site Cafeteria, Travel Benefits, Life Insurance, Local Discounts, Careers.
  
  
• Conveniently located in Santa Elena, the nicest and safest area of San Salvador.

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More Information About Paradise!

Q: What level of English do you require?
A: Advanced English.

Q: Are you a call center?
A: No. Like all e-commerce companies, we have a contact center as part of our operation, where we make our customers' vacation dreams come true. We service our customers by phone, chat, email, WhatsApp and social media. We are NOT an outsource or third-party like a call center - we sell only our own products and services and service to our own customers.

Q: What is the Salary of the position?
A: Starting salary is $800.00 per month, plus uncapped performance bonus. Salary increases with tenure and performance, with growth potential of up to $1100.00 per month plus bonus for top performers.

Q: Do you offer Growth Opportunities?
A: Yes. Customer Experience is a great place to become an expert in our products and services while working toward a career pathway in Paradise. We have a variety of other positions within the company, both within Customer Experience, such as Leads, Supervisors, Group Sales, Training and Quality Assurance, and other positions such as Digital Marketing, Social Media, Web Design, Web Development, Computer Programming, IT, Human Resources and Administration.

Q: Is this position remote?
A: No. We are seeking team-oriented, fun and passionate team members who want to thrive, learn and grow in a team environment. Our culture is important to us at Paradise, this isn't just a job, it's a family.

Q: Where are you Located?
A: We are conveniently located in Santa Elena, the nicest and safest area of San Salvador.

See us on the web at https://www.paradisesolutions.com

Facebook: https://www.facebook.com/paradisesolutions/

LinkedIn: https://www.linkedin.com/company/paradise-solutions-el-salvador

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