Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered.
Identify improvement initiatives and manage the delivery of customer experience projects.
Builds and shares analysis of the key satisfaction and loyalty drivers, the competitive positioning, and the benchmark positioning that sets customer experience improvement priorities.
Represent the voice of customer and drive the customer centricity within the entity.
What You Need to Have :
Final-year students or fresh graduates are welcome to apply; business and related fields from a reputable university are a plus.
Excellent communication in writing and verbal with great attention to detail.
Problem-solving and analytical skills.
Keen to explore working in the start-up environment.Comfortable working in a highly collaborative environment, ability to work in a team and proactive
