Who is Trace3?
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,000 people all over the United States. Our major field office locations include Atlanta, Denver, Detroit, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Diego, San Francisco, and Scottsdale.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The “Stuff” it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.
About the Role:
Reporting to the Client Services Center Manager, the Remote Technical Contract Analyst will assist the sales, engineering, and services operations organizations by providing professional writing, editing, reviewing, and validating services agreements, statements of work, and other internal team projects as needed. Responsible for providing creative and technical writing support to develop and structure complex professional services into standard legal contracts.
What You’ll Do:
- Research, write, revise, and proofread new or existing proposals, Master Service Agreement (MSAs), Statements of Work (SOWs), and technical documentation.
- Partner with internal sales team, engineering team and/or clients to understand the technical elements and objective(s) of the services solution and incorporate the necessary requirements into a legal services contract.
- Liaise with Trace3 Legal for necessary approvals, validate new contract language, and/or assess risk.
- Compare and analyze multiple services agreements and contracts to identify and redline conflicting legal terms, billing terms, broad or undefined scope, including alignment of Client MSA and subcontractor MSA/subcontractor SOW when applicable.
- Actively update status of assigned services requests in CRM to reflect current stage of SOW development.
- Ensure all materials meet internal and external business and legal standards, and follow appropriate corporate standards, guidelines, and approval processes.
- Collaborate with engineering practice directors to create specialized SOW/PSA templates for Trace3 service offerings requiring little to no customization of scope.
- Provide regular and proactive communication throughout SOW development and escalate with appropriate stakeholders to deliver within established service level agreements (SLA), and/or Client requested deadline.
- Follow established process documentation, formatting guidelines and applicable instructions by utilizing relevant document templates custom to a client, service offering, and/or contract type.
- Maintain standardized language and documentation practices that allow for consistent development and execution of services agreements.
- Lead creative and productive collaboration while applying best judgement to ensure both Trace3 standards and client requirements are balanced.
- Edit documents to verify accuracy, consistency, grammar, and format.
- Actively prioritize workload to ensure production and delivery of quality, professional documents that meet or exceed customer requirements is consistent.
Qualifications & Interests:
- A minimum of two years of statement of work writing in a technical environment.
- Working knowledge of IT Infrastructure with the ability to read, analyze and interpret scope and level of effort (LOE).
- Experience working on multiple projects and platforms at a time.
- Experience working in a professional services environment is a plus.
- Consistent high attention to detail.
- Able to maintain composure in high demand, high volume, complex scenarios
- Strong interpersonal skills to work effectively with various stakeholders (employees, vendors, and clients).
- Strong communication and collaboration skills (verbal and written) while working with all levels of management in obtaining consensus on project requirements and deliverables.
- Ability to express technical concepts in clear and concise terms appropriate for the intended audience.
- Excellent time management and organizational skills.
- High degree of creativity and problem-solving ability.
- Proficiency in Microsoft Office Word, Excel, PowerPoint, etc.
The Perks:
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Stocked kitchen with snacks and beverages
- Collaborative and cool office culture
- Work-life balance and generous paid time off
***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.
