Assistant Contact Center Manager
Are you looking for progression within your career? Are you a Customer Service expert? Do you have the passion to find solutions? As an Assistant Contact Center Manager, you will be responsible for leading a group of our Contact Center members, spread across different regions of Europe. Building and maintaining strong, long-lasting customer relationships, while overseeing contact center account management. Viva wallet is based in 24 countries, growing at an exponential rate with the backing of JP Morgan. Come and join us.
As an Assistant Contact Centre Manager, your responsibilities will be:
- Assist the Contact Center Manager with day-to-day contact center operations and business planning.
- Lead of internal & external teams assuring excellent performance and goal achievement
- Work closely with supervising team, set clear departmental priorities and targets to secure smooth daily operations.
- Monitor performance KPIs, identify and eliminate barriers to ensure accuracy, productivity, and quality.
- Develop, implement, and improve business policies/processes in order to achieve top notch customer experience at all times
- Establish and promote a culture of trust, empowerment and solution-oriented, to help the entire team maximize their efficiency & productivity, leading by example.
Requirements
- Proven experience in building an effective team, while continuing to develop, coach, inspire and motivate team members
- Ability to build and maintain relationships, both externally and internally
- Analytical thinking with the ability to make data-driven decisions to improve performance continuously
- Experience in monitoring and interpret KPIs and translate insights into actions
- Performance-driven mindset and results-driven approach, skilled in achieving stretch goals in a highly innovative and fast-paced environment
- Dutch or French, and English language skills essential.
Benefits
We offer:
- Competitive annual salary, based on experience.
- Meal Voucher.
- Eco-vouchers.
- Relevant and refresh training related to your role.
- Working with an organisation that is one of the fastest growing Fintechs in Europe.
- A positively challenging atmosphere and an opportunity to further develop and grow your career.
Did you respond positively to 90% of our above needs? Does it meet most of your professional perspectives?
Click on the blue space below and send us your resume!
It will be our pleasure to call you!
