Media.Monks is looking for a Community Manager to join our ever-growing team. In this role, you will set and implement social media and communication campaigns for a spirits brand to align with their communication strategies. Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to create impactful work.
Key Responsibilities
● Collaborate with data and creative teams to bring strategically informed content to life
● A culture lover who is able to translate what’s happening on social and make it relevant and applicable to your client
● A proactive leader who is always looking at what else we can share with the client to make them stand out rather than just be a part of the conversation
● Set and implement social media and communication campaigns to align with marketing strategies.
● Work on content calendars and make them come true, including the timely publishing of social media posts.
● Provide engaging text, image and video content for social media accounts.
● Respond to comments and customer queries in a timely manner.
● Monitor and report on feedback and online reviews across various social media platforms
● Organize and participate in events to build community and boost brand awareness.
● Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
● Work closely with data strategists to provide monthly and quarterly reports and optimization opportunities.
● Work collaboratively with social strategy, account management and creatives to ensure social media channels are on brand at all times.
● Build relationships with customers, potential customers, industry professionals and journalists.
● Stay up-to-date with digital technology trends.
● Analyze the conversation around the brand daily.
● Know-how in analysis about the brand developing effective results for the KPI of the client.
● Identify actionable insights within consumer conversation that leads to impactful content creation and optimizations
● Proactively pinpoint platform and content trends
Background & Skills
● Passion for or experience with spirits brands
● 5+ years of experience in Community Management.
● Knowledge of social media good practices in terms of formats and tone of voice
● Ability to identify and track relevant community metrics.
● Knowledge of metrics, social listening tools and digital reports.
● Knowledge in managing CMS’s.
● Experience in developing or implementing community manager strategies.
● Excellent verbal communication skills.
● Excellent writing skills.
● Attention to detail
● Acquainted with tech industry (prior knowledge of industry preferred)
● Strong organizational/QA skills for publishing on high profile channels
● Strong writing skills for ad hoc copy requests and copy suggestions
● Comfortable interacting with client
● Knows ins-and-outs of social listening
● Strong attention to detail (extremely important for this role)
● Familiar with scheduling tools, social listening tools
● Able to gather strategic insights from listening
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About Media.Monks:
Media.Monks is on a mission to create a new future for this industry. Our vision? Build everything with a belief that changing for good comes from changing who does the work. Yep, that means you. Welcome to the party—one global, cross-cultural collective with a passion for using our skills to create better and a better world. That’s how we’re able to connect the dots between data, content, digital media, and technology from everywhere we are—a true end-to-end model. Joining the Media.Monks collective means having the opportunity to create award-winning work with some of the most gifted, focused, joyful, talents from all over the world.
At Media.Monks, you’ll be joining a highly ambitious company on a global mission to win the decade by changing the industry for good. Partner to 8 of the 10 most innovative companies in the world, Media.Monks works with established as well as up-and-coming global, regional, DTC and B2B brands, helping them own their data and build out customer ecosystems to elicit smart, efficient, high-impact engines for growth. We deliver table stakes quickly, creating cost efficiencies from day one to push up the creative effectiveness of our work with every cycle.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
