Are ChatBots and AI your passion? Do you have a technical and designing background? Do you enjoy content creation and configuration? If so you could be our next ChatBot Specialist to help our Customer Excellence team's center pages across a full gamut of Viva Wallet’s customer knowledge channels, products and services within a fast-paced and intrapreneurial environment.
Why us?
Viva Wallet is one of the fastest growing Neobanks in Europe with a footprint in 23 countries, experiencing double digit monthly growth and partnering with one of the word's largest banks. We lead technology development with first to market applications such as Tap on Phone to turn your mobile phone into a payment terminal.
More specifically, as a ChatBot Specialist, you will:
- Categorize, analyze and design flows for chatbots to optimize and automate customer service experience
- Qualify, monitor, analyze all chatbot data and collaborate with stakeholders and seek best practices for the continuous improvement of chatbots
- Maintain and improve documentation pertaining to chatbot conversational flows, intents and platform configurations.
- Maintain, analyze and improve all conversational components, implement new strategies in editing Help Center articles to deliver targeted information to our customers
- Define ChatBot KPIS’ and ensure that all key projects milestones and timelines are met and propose alternatives plans and actions
- Extract monthly customer’s satisfaction reports to identify key areas of improvement
- Work closely with Customer Excellence Manager to improve customer’s satisfaction
Requirements
- BA degree in Computer Science, Software Engineering (ChatBot and AI Applications)/Social sciences or related fields
- Established work experience of minimum 3 years in ChatBot or Self Serve units
- Working experience with programming chatbots or AI ChatBot will be considered as a strong asset
- Knowledge of project management tools with orientation to problem-solving skills and customer satisfaction
- Excellent verbal and written communication skills in both English and Greek
- Be resilient, multitasker and adaptable to an extremely fast-paced environment with frequent pivots and adjustments
Benefits
- Competitive salary package and bonus
- Career & competencies' development
- Modern workspace environment
- Private medical & life insurance
