Case Manager - The Living Room

GENERAL DESCRIPTION

The QMHP-CS for the Living Room engages individuals seeking resources and/or outpatient services and meets with them in a timely and productive manner to navigate appropriate service options available. This position is under the general supervision of the Living Room Program Administrator. Provides initial screenings, crisis intervention and determines clinical and financial eligibility via telephone, zoom, or face to face for the Living Room. Completes accurately detailed documentation in a timely manner on all services provided including but not limited to NOMs and/or health screening to assess individual needs and progress, referrals as necessary, and provide support to individuals served on an individual and group basis. Develops person driven and strength-based recovery plans and recommends appropriate level of care. Links individuals to appropriate natural and community resources to meet ongoing needs, as necessary. Provides quality evidence-based interventions to all individuals served in a mindful multi-culturally competent manner.  Knowledge and adherence to trauma informed perspective is required. This person must be efficient in EHR, have ability to multitask, and must be able to provide exceptional customer service in a crisis or busy setting. Ensure that individuals receive timely access to quality care, working with LifePath crisis team, contracted facilities, and other community organizations to identify needs and reduce crisis episodes and help individuals in services establish a primary care relationship to address their medical needs. Core task is to ensure that services provided are in accordance with all federal, state and grant reporting requirements and to create a seamless transition for individuals receiving services across a full spectrum of health and social services, so that all gaps in care are reconciled within a trauma-informed, person-centered model of care. This role is a key team player position in a constantly changing busy environment that requires accuracy, attention to details, initiative and a pro-active approach to duties and responsibilities while working with the individuals in services, clinical team, co-workers, and community partners. The qualified applicant must demonstrate a positive attitude, considerable latitude for independent judgment, as well as professional ethics, appearance, and conduct.

EDUCATION, TRAINING, & EXPERIENCE

• Must have a Bachelor’s Degree from an accredited college or university with major course work in a human services field as required to qualify as a Qualified Mental Health Professional – Community Services (QMHP-CS) and two (2) years prior experience in a mental health field preferred.
• Master’s Degree in human services field preferred.
• English/Spanish bilingual preferred.
• Experience providing tele-mental health services/coaching highly desired
• Experience in crisis response and criminal justice system strongly preferred

ESSENTIAL TASKS & STANDARDS

• Professionalism: Maintains appropriate and professional boundaries with individuals served, LifePath Systems workforce, and community partners
• Productivity: Provides direct services to individuals at the Living Room who may be in Crisis and/or on caseload including Assessments and Outreach to individuals who have an identified need or barrier.  Interactions will be person centered and trauma-informed, and all services authorized by level of care as indicated.
• Dcoumentation: Accurately documents all services provided in accordance with federal, state, and grant guidelines. All documentation must meet LifePath Systems fidelity standards
• Probelm Solving Skills: Proactively solves problems as they arise and communicates effectively when instance occur outside of their scope or understanding
• Teamwork/Cooperation: Acts with integrity as a responsible member of the team. Works cooperatively with individuals in services, staff, and community partners to meet needs while following agency procedures
• Appropriate Use of LifePath Systems Equipment and Materials: Utilizes LifePath Systems equipment only while preforming work related activities and in alignment with QMHP-CS ethical practices

KNOWLEDGE, SKILLS, & ABILITIES

• Applicable knowledge of community resources, of case management principles, objectives, standards, and methods; and of program policies and procedures.
• Be able to complete detailed, yet concise progress notes which meet fidelity standards on all services provided during the sessions.
• Ability to assess individuals’ needs, to coordinate services, to communicate effectively and to train others.
• Have knowledge of the social services system and the ability to connect individual with appropriate services.
• Excellent knowledge in tele-platforms, including exceptional ability to engage via multiple tele platforms and guide individuals in tele set-up.
• Knowledge and implementation of a strengths-based person-centered approach.
• Ability to write clearly and professionally on all services and internal communication.
• Ability to think clearly and logically to navigate potentially dangerous and/or emotional situations.
• Ability to respond to individuals with patience, empathy and understanding.
• Good time management, organization, attention to detail, and computer proficiency are integral.
• Demonstrates strong multi-cultural competency.
• Bilingual (English/Spanish) preferred

CERTIFICATES, LICENSES, & REGISTRATIONS

• Must have valid Texas Driver License and a good driving record.
• Must be able to pass a criminal background check.
• Must be able to complete all LifePath Systems training.
• Must be able to provide at least 3 professional or educational references. 

BENEFITS

Salary Range: $45,000 per year 

Shift Hours: Wednesday through Sunday (Hours vary to fit the needs of individuals served) 

We offer a competitive salary and comprehensive benefit package including medical, dental, FSA, 401(k), voluntary benefits, Paid Time Off (PTO) and Extended Illness (EI), and Holidays.

If interested, please complete an online application at LifePath Systems Job Openings and attach your resume

Equal Opportunity Employer

LifePath Systems is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.

To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.