Card Fraud Agent

We’re looking for a Card Fraud Agent to join our growing team in Tallinn. This role is a unique opportunity to have an impact on Wise’s mission, prevent fraud, help our customers, and improve our product. You personally can help us get closer to the mission!

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. 

Here’s how you’ll be contributing to the Card Fraud team:

• Handle suspicious transactions alerts and take appropriate actions, following internal and external guidelines. 
• Facilitate card chargebacks. 
• Provide world class support to our customers via email and phone, if needed, in order to solve a dispute. 
• Collaborate with the different functions within the team,  to identify actionable areas for improvement and support our overall mission. 
• Report when appropriate to partners, card schemes and authorities.

About you: 

• Your verbal and written English skills are excellent. If you speak other languages then that’s a bonus! 
• Previous experience with disputes, fraud investigation, compliance, chargeback, cards and/or Mastercard/Visa schemes.
• You have strong attention to detail, punctuality, and are comfortable taking initiatives. 
• You have some experience being part of a driven high performing team.
• You are good with routine but can also adapt and keep up with fast changes.
• You are able to work independently but also know how important good team-work is.
• You can make decisions in critical situations and have the ability to multitask.
• You’re flexible to work in shifts that include evenings, weekends and public holidays
• Previous work experience in fraud is a plus, but not a must 
• You’re eligible to work in our Tallinn office. Please note that we cannot sponsor visa or offer relocation for this role.
  

If you're interested in the position, please apply latest 10th March by submitting your CV and cover letter. In your cover letter, kindly answer the following questions; 

1. What drives you to a role in the card fraud domain? 
2. How are you hoping to bring an impact in this role?

What do we offer: 

• Starting salary: 2100 EUR gross / per month
• Company Restricted Stock Units
• Numerous great benefits in our Tallinn office 
  

  We encourage people who fall outside of this range to apply if you feel you are the right fit for this role. 

  Key benefits:

  • Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
  • Paid annual holiday, sick days, parental leave and other leave opportunities
  • 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.