We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us.
The Team:
The role will sit within our People and Culture Operations organisation. It will be a new addition to our HR Operations team, based from our Madrid office and instrumental in the development of our Shared Service Centre.
The Role:
Celonis has an incredible opportunity to build ever more efficiency across our people processes, enabling the organisation to realise the full potential of our people tools and systems. The role of Business Analyst - Shared Services Specialist will support us in achieving our goals through the ultimate build of a self-help tool. You will be the first point of contact for our employee requests and questions on all things people and culture. The position offers exposure to a wide range of HR and People topics, regulations, reporting and systems allowing you to build high-level experience across core HR processes.
The work you’ll do:
- Be the first line of support for HR and People questions rolling into our Shared Services Centre
- Assess requests and desired outcomes to ensure clear understanding of next step actions required
- Develop self-help tool to respond to frequently asked questions freeing your time to focus on wider topics and solutions raised to the SSC
- Partner with the Workday team, supporting data entry and reporting requests
- Partner with experts across the business to develop responses and processes
- Develop templates and content, documenting and publishing responses
The qualifications you need:
- Experience within a customer-facing role with a track record of managing customer queries
- High-level exposure to HR, Talent and People processes and a keen interest to develop knowledge of practices across these organisations
- Proven track record of juggling multiple priorities and stakeholders, you thrive in a dynamic environment with a continuous drive for output and improvement
- You’ve developed documentation and structured content - clarity in communication is important to you
- Data entry, reporting and metrics are tasks you have been responsible for
- You focus on delivering value for your stakeholders
What Celonis can offer you:
- The unique opportunity to work within a new category of technology, Execution Management
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (stock options, retirement plan, generous time off, family leave from day one, and more)
- Mental well-being support (mindfulness tools such as Headspace, virtual events, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
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A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us
Celonis reveals and fixes inefficiencies businesses can’t see, enabling them to perform at levels they never thought possible. Powered by its market-leading process mining core, the Celonis Execution Management System provides a full set of platform capabilities for business executives and users to eliminate billions in corporate inefficiencies, provide better customer experience and reduce carbon emissions. Celonis has thousands of implementations with global customers and is headquartered in Munich, Germany and New York City, USA with more than 23 offices worldwide.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.
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